Technical Website Questions

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The most common reason people are unable to create their login credentials using the "Sign Up" button or the "Reset your username" link is because the driver's license number or FEIN (Federal Employer Identification Number) does not match the registered number on the I-PASS account. If you are receiving a message that states "The Driver's License or FEIN (Federal Employer Identification Number) entered does not match our records," please call 800-UC-IPASS (800-824-7277) or visit one of our Customer Service Centers to make the appropriate correction.

If you still are unable to access your account, please submit a question using the form below.

 

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NOTE: To protect your security, do not send credit card or driver's license numbers through this unsecured page. Manage your account online or call 800-UC-IPASS (800-824-7277) Mon. - Fri. 6 a.m.- 10 p.m.; Sat. - Sun. 8 a.m. - 5 p.m. for answers to your I-PASS or violations questions.