Vehicle Recovery and Towing Services
Clearing of disabled vehicles from the roadway and other sensitive areas is critical to maintaining a safe roadway system. To accomplish this, the Tollway established two programs:
Formal policy guidelines are established with qualified towing and vehicle recovery operators located throughout the Illinois Tollway system. These operators provide quick and efficient response to clearing the road due to a disabled vehicle, crash or other incident.
The formal policy guidelines define the duties and responsibilities of towing and vehicle recovery operators authorized to service the Illinois Tollway. All qualified service vehicles bear an authorization sticker. The policy guidelines also identify the maximum rates that can be charged for services. Performance of towing and vehicle recovery firms is audited by the Illinois Tollway. This ensures compliance with policy guidelines, as well as safe, quick and courteous service to Tollway customers.
The Tollway system covers 286 miles of roadway across 12 counties. Authorized road service providers are established within specific zones.
Motorists may call for their own service, as long as their vehicle is not blocking a live traffic lane or is in an unsafe position.
Qualified companies interested in participating in these programs should first submit a letter of interest to:
Tollway Fleet Manager, Maintenance and Traffic Division
2700 Ogden Avenue
Downers Grove, IL 60515
The Illinois Tollway is seeking qualified applicants for a new Vehicle Recovery Service Program. The new program will increase transparency and open the application process to all qualified recovery service providers. Current agreements will be discontinued upon implementation of the new Vehicle Recovery Service Program. Recovery service providers currently under agreement with the Tollway must submit a completed application to be considered for the new program.
The Illinois Tollway hosted a meeting to provide details on the new application process at the Tollway's Central Administration Building located at 2700 Ogden Avenue, Downers Grove, IL 60515 on June 23, 2014, at 10:30 a.m.
The application and agreement for the new Recovery Service Program are available below. The deadline for applications is 10:00 a.m. on July 16, 2014.
For more details on the rules, regulations and overall program requirements, refer to the following documents.
To share any compliments or complaints regarding services received from authorized towing and vehicle recovery operators, contact us at 630-241-6800, extension 3945 or submit your comments online.