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| Tollway: Contact The Illinois Tollway: Toll Related |
Toll Questions
When using an I-PASS Only (IPO) lane with a gate, or an unmanned toll collection lane at ramp plazas look for: A blue light = completed I-PASS transaction A blue + a yellow light = completed transaction, low balance - update your account A yellow light = unsuccessful transaction, no balance - contact the Illinois Tollway If you still are unsure if payment was paid you can sign onto your account online and review the activity.
If you suspect that the toll machine is not working after depositing the toll, wait 10 seconds and then proceed through the lane. Paying customers are not recorded as violators. Do not deposit additional change into the coin basket, as this will not cause the light to change. The system notes the problem and dispatches a service representative. If you have any other concerns regarding malfunctioning toll machines, please contact the Toll Services Division at (630) 241-6800, ext. 2101.
Proceed through a cash plaza rather than an Open Road Tolling (ORT) lane. You can use either an I-PASS Only (IPO) lane or a conventional cash lane. Look for the yellow and blue lights at the end of the lane on your left side to signal your account status. When using an I-PASS Only (IPO) lane or a conventional toll collection lane, I-PASS users can look for the yellow and blue lights at the end of the lane on your left side to signal your account status. A blue light = completed I-PASS transaction A blue + a yellow light = completed transaction, low balance - update your account A yellow light = unsuccessful transaction, no balance - contact the Illinois Tollway If you still are unsure if payment was paid you can sign onto your account online and review the activity.
You will need to swap your transponder for a new unit. This exchange can be done in person or by mail. Please refer to the Customer Services section for locations and hours. To exchange your transponder by certified mail, wrap it in foil and send it with a letter requesting an exchange to the address below. A new unit will be shipped upon receipt of your old transponder.
A missed toll occurs when a driver goes through a toll area without making payment. This can happen in Open Road Tolling (ORT) lanes as well as at cash lanes without gates. If payment for the toll is made within 7 days, the driver pays only for the missed toll. If payment is not made within 7 days each missed toll becomes a violation. Each violation carries a fine of $20 plus the original cost of the toll. If the violation is not taken care of within the 21 days allowed by law the fees may escalate.
When you miss a toll on the Illinois Tollway, you are expected to pay the actual toll amount due for the associated plaza and vehicle classification. If payment is received within one week (7 calendar days), the missed toll will not be processed as a violation. Failure to pay tolls can result in fines and possible suspension of your license plate and/or your driver's license. Pay Online
*If you have specialty plates, (e.g., pet friendly, environmental...) this needs to be specified Pay by Mail Check or Money Order Preferred You will need to submit the following information to complete the transaction:
*If you have specialty plates, (e.g., pet friendly, environmental...) this needs to be specified In order to avoid the incident from being recorded as a toll violation, the toll payment envelope must (1) have all the required information filled out completely and (2) delivered or mailed to the Tollway within one week (seven calendar days) of the missed toll.
In order to determine which toll you missed, you can view a Tollway map with rates by going to our map page and the link titled "Tollway System Map with rates". If you don't find your question answered above, please contact us using the form below. |
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