Order, activate and maintain your account at your convenience with access 24/7. Our I-PASS website includes an e-commerce portion that allows you to order I-PASS and maintain your account anywhere you have access to the web. Refer to Chart for Available Services

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The Tollway has six conveniently located Customer

Service Centers to help you:

• Update Your Account (check credit card and license plate information)
• Pay a Violation
• Pay a Missed Toll
• Purchase an I-PASS
• Get another transponder
  

The Customer Service Centers are located at:

• The Tollway’s Main Office (2700 Ogden Ave in Downers Grove)
• The Belvidere Oasis
• The Chicago Southland Lincoln Oasis
• The DesPlaines Oasis
• The Lake Forest Oasis
• The O’Hare Oasis

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* Customer Service Representatives are available to take your call weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. until 5 p.m. Call after 6 p.m., over the weekend or after Tuesday to avoid peak call times

Our Interactive Voice Response System allows you to access your account to update your information and add funds to your balance 24 hours a day, seven days a week*. If you need to speak to a Customer Service Representative, please call during the hours listed. Refer to Chart for Available Services

To activate your new transponder please call 800.926.6500

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The Mobile I-PASS team makes weekly visits to the two Oasis locations that do not have a Customer Service Center, Hinsdale and DeKalb. They provide a number of services for new and established I-PASS customers. Please refer to the chart for a list of services.

• I-294: Tri-State Tollway
  • Hinsdale (Mondays: 10am-3pm)
    
• I-88: Regan Memorial Tollway
  • DeKalb (Fridays: 10am-2pm)

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I-PASS is also available at Jewel-Osco* and select Road Ranger Travel Center locations. At Jewel-Osco you can pick up an I-PASS for your car or Gift Cards to replenish your account instantly. Select Road Ranger stores carry I-PASS for both cars and trucks. Refer to Chart for Available Services

* Jewel now applies a $2.90 service charge per transponder

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