If you were an I-PASS customer with an account in good standing (at the time of the violation(s) included on your notice) you may have received violations because your I-PASS account information is out of date. You do not need to schedule a hearing, simply:
Instructions for Non-I-PASS Customers
If you have received a violation notice and are not an I-PASS customer you can either pay the violation or schedule a hearing. within 21 days of the date of issuance. Requests for hearings will not be accepted after this deadline.
To Pay the Violation Notice, you can:
- Pay a Toll Violation Online
- Pay a Toll Violation In-Person at any Customer Service Center
- Pay by calling 1-800-824-7277.
- Pay by mail.
- Enclose a cashier's check or money order payable to the Illinois Tollway.
- Write the Notice Number on your cashier's check or money order.
- Indicate the amount of your payment in the place provided on the coupon.
- Return the coupon with your payment.
- Mail to: Illinois Tollway
PO Box 5201
Lisle, IL 60532-5201
Personal checks are NOT accepted for violation payments.
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Violation Image Information
Images are available by mail and in person. They currently are not available online.
In order to request your image you must provide the following information:
- Violation Notice Number
- License plate number and state
- Daytime telephone number
- Mailing Address (if violation image is being mailed)
- Email address
To receive your violation images by mail:
Mail us your Request:
Illinois Tollway
ATTN: Violation Images
2700 Ogden Ave
Downers Grove, IL 60515
Email us your request
Please note: The fee to have violation notices printed is 15 cents per image. For instance, if you have 12 violations then the cost for printing will be $1.80 ($0.15 x 12 = $1.80). Check must be received before violations are printed (personal checks are acceptable). Make check payable to the Illinois State Toll Highway Authority.
To schedule a review of your images in person (viewed on screen):
Call us with your request
1-800-UCI-PASS
(1-800-824-7277)
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To contest your toll violations in a hearing:
- Call 1-800-824-7277 OR
- Check the box next to, “PLEASE SCHEDULE A HEARING” on the coupon at the bottom of your violation notice. You must indicate what type of hearing you are requesting by writing “BY MAIL” or “IN PERSON” on this coupon. Send the coupon back to Illinois Tollway, PO Box 5201, Lisle, IL 60532-5201.
The Tollway must receive any hearing request prior to the violation notice DUE DATE.
Call Center hours are:
Monday – Friday 6a.m. to 10 p.m. and Weekends 8 a.m. – 5 p.m.
Non-Peak hours are weekdays after 6 p.m. and weekends.
Calling during Non-Peak hours is recommended.
The Administrative rules covering the hearing process can be found here.
Individuals requiring handicap access to the Tollway Headquarters Building (2700 Ogden Avenue, Downers Grove, IL 60515) are directed to use the East or South entrances where a ramp is available. A Tollway employee will escort you to the Violation Hearing Rooms. If English is not your first language, you are responsible for bringing a translator to your hearing. The Tollway will supply a sign language interpreter if needed but a request for such must be made at the time the hearing is requested.
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