H.E.L.P. Trucks and *999
Need H.E.L.P. on the Illinois Tollway? Dial *999.
Motorists on the Illinois Tollway in need of assistance can receive help from a number of sources, including Highway Emergency Lane Patrol (H.E.L.P.) trucks, Tollway maintenance employees, Illinois State Police District 15 and authorized tow operators.
State Farm is the exclusive sponsor of the Highway Emergency Lane Patrol (H.E.L.P.) program that offers roadway assistance to customers in need. Through the sponsorship, Tollway H.E.L.P. trucks will now be seen on the road with an eye-catching new look - courtesy of State Farm.
The innovative public-private partnership provides financial support for the successful H.E.L.P. program, furthering the Tollway's efforts to reduce delay and improve safety for the motoring public while highlighting State Farm's commitment to helping people recover from the unexpected.
Calling for H.E.L.P.
Dial *999 on your cell phone to report incidents on the Illinois Tollway. If you are experiencing an emergency, you should call 911 from your cell phone. You can also call Illinois State Police District 15 directly at 630-241-6800 extension 5028.
A dispatcher will receive your call and send the appropriate responders to the scene. When calling, have the following information available:
- Location: name of roadway and direction of travel
- Closest milepost
- If reporting a crash, number of vehicles involved
- Description of vehicles involved (type and color)
If you are involved in a roadway incident, please try to pull your car to safety on the shoulder of the road and turn on your emergency flashers. If it is safe, you should remain in your vehicle until assistance arrives.
Eleven H.E.L.P. trucks patrol the Tollway system. Maintenance personnel are trained to provide roadway assistance to stranded Tollway customers and traffic control at accident scenes.
- H.E.L.P. hours of operation: Monday-Friday 5 a.m. to 8 p.m.
- The Tollway is patrolled 24 hours a day by Illinois State Police District 15
*999 is funded by the Illinois Tollway and Illinois Department of Transportation.
In one year, H.E.L.P. truck operators drive enough miles to circle the Earth 24 times! H.E.L.P. truck operators provide an array of services:
- Changing tires
- Battery boosts
- Adding coolant*
- Dispensing fuel*
- Transporting customers
- Moving vehicles away from traffic
- Calling for a tow
Gratuities are strictly prohibited.
*Small fees may be charged for this service and must be mailed to the Tollway. H.E.L.P. truck drivers cannot accept payment.
H.E.L.P. Truck Statistics
In 2013, the Tollway's H.E.L.P. trucks have patrolled nearly 1.3 million miles and helped nearly 33,000 customers. The services more frequently provided included:
- Accident assists
- Changing tires
- Attending to abandoned vehicles
- Dispensing fuel
- Calling for tows
- Well-being checks
Towing and Road Service on the Tollway
If requested, the Tollway can dispatch an authorized company to provide road service. Motorists have the option to call any tow company and are not required to use Tollway-authorized companies unless their vehicle is blocking a live traffic lane or is in an unsafe location. Illinois State Police District 15 can order these vehicles to be immediately towed. Motorists are responsible for paying charges for services.
- Maximum permissible rates have been established with Tollway-authorized companies.
- All authorized tow vehicles display the Tollway seal on the side of the truck and will issue invoices for services on a Tollway-provided invoice. The maximum rates are published on the back of the invoice.
- The Illinois Tollway does not profit from the use of Tollway-authorized companies. The Tollway monitors authorized companies to ensure rates are appropriate.