I-PASS Customer Service

Online In Person On the Phone    

Superior customer service is one of the Illinois Tollway's top priorities. The chart below lists services provided through our customer service outlets.

For more information about I-PASS and your account, visit the About I-PASS page.

I-PASS Customer Service Outlets

Where Can I? Online Phone Customer Service Center Jewel-Osco Road Ranger Temporary Location in Midlothian
Get an Account Application    
Open a New Account  
Get I-PASS (motorcycle)
Get I-PASS (passenger vehicle)
Get I-PASS (truck (commercial) and E-ZPass "blue" transponder)    
Get I-PASS (license plate tag)      
Sign-up for I-PASS Assist        
Add a Transponder    
Activate a New Transponder    
Review/Update Account Information    
Add Funds    
Merge Multiple Accounts      
Separate Current Accounts      
Resolve Violation Notices      
Replace a Transponder        
Test a Transponder Battery        
Get Mounting Strips*        
Close an Account      
Purchase Gift Cards^      
*Free mounting strips are available at all tollbooths, Customer Service Centers and 7-Eleven locations at the Tollway Oases.
^Gift cards not available at the Hinsdale or DeKalb Oases Customer Service Centers.

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I-PASS Online

Ready to buy and I-PASS? Learn HowOrder and activate your I-PASS and maintain your account at your convenience.

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I-PASS Customer Service Centers

Customer Service Center Hours: Mon-Fri 7 am - 5 pmThe Tollway has conveniently located I-PASS Customer Service Centers to help you:

  • Update Your I-PASS Account Information
  • Add Funds to Your Account
  • Pay a Violation
  • Pay a Missed Toll
  • Get an I-PASS transponder
  • Purchase Gift Cards
  • Test your transponder battery
  • Review I-PASS transaction history
  • Replace your I-PASS transponder
  • Register a new license plate on your account

I-PASS Customer Service Center locations and hours are noted below:

  • Inside the Tollway's Central Administration Building
    • 2700 Ogden Avenue in Downers Grove, IL
    • Monday through Friday: 7 a.m. – 6 p.m.
  • Inside Tollway Oases (follow the links below for locations, directions, and other important details)
  • Inside the Illinois Secretary of State's Office (September 2, 2014 through December 31, 2014)
    • Midlothian - 14434 S. Pulaski Road (Tuesday through Friday: 8 a.m. - 5 p.m.)

Refer to chart above for available services.
*No cash payments accepted at this location.

Learn more about the Oases located on the Illinois Tollway.

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Illinois Tollway Customer Call Center – 800-UC-IPASS (800-824-7277)

Call Center Hours: Mon-Fri 6 am - 10 pm; Sat-Sun 8 am - 5 pmCustomer service representatives are available to take your call weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. until 5 p.m. To avoid peak call times, call Tuesday through Friday after 6 p.m. or during the weekend.

Our interactive voice response system allows you to access your account to update account information and add funds to your balance 24 hours a day, seven days a week.

Refer to chart above for available services

To activate your new transponder, please call 800-926-6500.

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