I-PASS Customer Service

Online In Person On the Phone    

Superior customer service is one of the Illinois Tollway's top priorities. The chart below lists services provided through our customer service outlets.

For more information about I-PASS and your account, visit the About I-PASS page.

I-PASS Customer Service Outlets

Where Can I? Online Phone Customer Service Center Jewel-Osco Road Ranger
Get an Account Application    
Open a New Account    
Get a Transponder (motorcycle)
Get a Transponder (passenger vehicle)
Get a Transponder (truck (commercial) and E-ZPass "blue" transponder)  
Get a Transponder (license plate tag)      
Sign-up for I-PASS Assist        
Add a Transponder    
Activate a New Transponder    
Review/Update Account Information    
Add Funds    
Merge Multiple Accounts      
Separate Current Accounts      
Resolve Violation Notices    
Replace a Lost or Stolen Transponder      
Replace an Expired Transponder*
Test a Transponder Battery    
Downers Grove
location only
Get Mounting Strips**        
Close an Account      
Purchase Gift Cards^    
*Customer must bring in the letter from the Illinois Tollway stating which transponder is being replaced and the transponder itself.
**Free mounting strips are available at all tollbooths, Customer Service Centers and 7-Eleven locations at the Tollway Oases.

^Gift cards not available at the Hinsdale or DeKalb Oases Customer Service Centers.

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I-PASS Online

Ready to buy and I-PASS? Learn HowOrder and activate your I-PASS and maintain your account at your convenience.

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I-PASS Customer Service Centers

Customer Service Center Hours: Mon-Fri 7 am - 5 pmThe Tollway has conveniently located I-PASS Customer Service Centers to help you:

  • Update Your I-PASS Account Information
  • Add Funds to Your Account
  • Pay a Violation
  • Pay a Missed Toll
  • Get an I-PASS transponder
  • Purchase Gift Cards
  • Test your transponder battery
  • Review I-PASS transaction history
  • Replace your I-PASS transponder
  • Register a new license plate on your account

I-PASS Customer Service Center locations and hours are noted below:

  • Inside the Tollway's Central Administration Building
    • 2700 Ogden Avenue in Downers Grove, IL
    • Monday through Friday: 7 a.m. – 6 p.m.
  • Inside Tollway Oases (follow the links below for locations, directions, and other important details)

Refer to chart above for available services.

*No cash payments accepted at this location.

Learn more about the Oases located on the Illinois Tollway.

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Illinois Tollway Customer Service Call Center – 800-UC-IPASS (800-824-7277)

Call Center Hours: Mon-Fri 6 am - 10 pm; Sat-Sun 8 am - 5 pmCustomer service representatives are available to take your call weekdays 6 a.m. to 10 p.m. and weekends 8 a.m. until 5 p.m. To avoid peak call times, call Tuesday through Friday after 6 p.m. or during the weekend.

Refer to chart above for available services

To activate your new transponder, please call 800-926-6500.

Dedicated Fleet Customer Service Team - 855-826-6410

The dedicated fleet service team has expanded services that directly target our commercial truckers and fleet customers. Our customer service call center now has a dedicated fleet service team as well as dedicated email account. We invite you to email our dedicated fleet service team for assistance. 

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