Manage My I-PASS Account

Update your account, review transactions, check your balance and add funds using our online account management site.

Keeping Funds in My I-PASS Account

Customers can enroll in the Automatic Balance Replenishment Program. This program preauthorizes the Tollway to charge a credit or debit card (minimum $40) each time the I-PASS balance drops below the minimum balance threshold. Customers also may choose to add funds to their account manually.

Account balances can be manually replenished by:

Visiting www.getipass.com
Calling 800-UC-IPASS (800-824-7277)
Visiting a Customer Service Center
Mailing in payment

The Tollway accepts VISA, MasterCard, American Express and Discover credit cards for both automatic and manual replenishments.

Checks, cash or I-PASS gift cards can also be used for manual replenishments.

I-PASS Gift Cards are available at Jewel-Osco stores and Tollway Customer Service Centers. Please refer to the Customer Service page for more information.

Checks or money orders should be made payable to the Illinois Tollway and addressed to:

I-PASS Replenish
P.O. Box 5225
Lisle, IL 60532

Call 800-UC-IPASS (800-824-7277) to speak with a customer service representative.

If you are sharing a transponder, you must register each vehicle to the I-PASS account. Use online account management to add a vehicle now.

Shared Balance

If multiple transponders are on one account, Shared Balance allows all transponders to draw funds from a common account balance rather than each individual transponder having a separate balance. A shared balance account still allows you to see individual transaction histories and monthly toll usage by transponder. The new account balance provides funds to all transponders on the account.

All About Vtolls

Sometimes tolls do not post to your account at the time of the transaction. This happens because the transponder signal was not read. Transponder signals are not read because of a missing, improperly mounted or an inactive transponder. These transactions are digitally recorded ( a photo of the license plate) and later matched to the license plate on your I-PASS account. The toll is then posted to your account. These digitally recorded tolls are referred to as Vtolls.

You will see "Vtoll" appear next to the transaction when you review your account records. Review your account transactions.

To prevent future Vtolls and avoid additional fees, please:

Register all vehicles and license plates using the I-PASS transponder
Properly mount your transponder
Regularly check your account balance
Update credit card information and expiration dates
Periodically review account transactions to ensure that your transponder is functioning

All About Ttolls

A "Ttoll" occurs when a signal from your I-PASS transponder is read, but no toll is collected due to insufficient funds in your account at the time of the transaction. Funds must be added to your account within seven days of this transaction in order to avoid a violation. If funds are added, a "Ttoll" transaction will be posted to your account, otherwise, this unpaid transaction is recorded as a violation.

Closing Your I-PASS Account

Send your transponder, wrapped in foil, via certified mail with a letter requesting the I-PASS account be closed. Be sure to include your return address. Any remaining balance and deposit will be refunded within 45 days of receipt of the transponder*. If you opened your account with cash or check, a check will be mailed to the address indicated in the letter. Accounts opened with a credit or debit card, will be credited to the card registered on the account.

*If a transponder has been painted, designed or tampered with, the deposit will be forfeited.

Send transponder to:

I-PASS Distribution Center
P.O. Box 5225
Lisle, IL 60532

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Update Your Account Information

You must register all vehicles using the transponder to the I-PASS account. Be sure to specify license plate type for all vehicles authorized to use the transponder.

An unregistered vehicle is subject to a violation and fine if the toll transaction is unsuccessful in an I-PASS lane.

Your license plate type and license plate number are required to connect your I-PASS transponder to your account. Registering this information reduces the risk of incurring violations.

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Generate I-PASS Account History Reports

I-PASS users can generate account history reports such as monthly or quarterly statements and year-end reports. These reports assist in the preparation of tax documentation and expense reports. The process is simple. Access the printable instructions detailing I-PASS account statements to learn more.

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