Toll Violation Information
All drivers on the Illinois Tollway system are required to pay the proper toll indicated by signs posted at toll plazas. Failure to pay the proper toll will result in the issuance of a Notice of Toll Violation requiring the registered owner of the vehicle to pay fines, as well as the unpaid tolls at the cash rate.
Under the Illinois Tollway's regulations, Notices of Toll Violation are sent to customers who accumulate three or more toll violations over a two-year period. The Tollway will send out a violation notice within 90 days of the user's third violation within a rolling two-year period.
A Notice of Toll Violation will come in the mail and include a photo of one of the violation events that the Illinois Tollway has on record, as well as details of the date, time and location of each violation event.
Pay a Toll Violation
You will need your violation notice number, plate number and plate state/type.
If you are an I-PASS or E-ZPass customer whose account is in good standing at the time of the violation(s), you do not need to schedule a hearing.
Dispute a Toll Violation
Upon 21 days of receipt of the initial toll violation notice, drivers may:
Dispute an Image
Customers can view the license plate images associated with toll violation notices online, select from two dispute options and file the dispute electronically.
A violation notice number and license plate number are required to enter the violation image database. Once a notice is accessed, customers can choose from two dispute options: "plate incorrect" or "missing image." Each notice number must be disputed separately. An automated email confirmation is sent to confirm that the dispute has been received. Once a dispute has been reviewed by Tollway staff, notification of the decision is sent via email.
We have streamlined the process to contest a toll violation.
Drivers who wish to contest a toll violation can download an affidavit of nonliability form, indicate the reason they are contesting the toll violation and mail the form along with the required documentation to the Tollway. A written notice of the agency's decision will be mailed to the customer. If the reason for contesting the toll violation is not listed on the form, customers can call Tollway Customer Service at 800-UC-IPASS (800-824-7277) for assistance.
Request a Hearing
You have 21 days from the issue date of the first Notice of Toll Violation to contest the violation(s) by requesting an administrative hearing. An administrative hearing can be conducted in person or by mail. Administrative hearings are less formal than a state court trial but still follow a basic structure to ensure fairness and due process of law.
The hearing officer does not have the legal authority to:
- Negotiate or offer a settlement.
- Waive or lower the mandatory fine/toll amount.
- Extend the payment deadline or grant a payment plan.
If a hearing officer finds you liable, you will no longer be eligible for a settlement.
Before you request a hearing, please consider the following:
- If you submitted a missed toll payment within 7 days and believe you received the notice in error, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.
- If you were an I-PASS or E-ZPass customer at the time of the violations, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.
- Lack of familiarity with our roads, signs or tolling infrastructure are not considered grounds for the dismissal of violations. We appreciate that traveling from one jurisdiction to another often requires travelers to follow different traffic laws and practices, but hearing officers are charged with helping uphold the rules consistently among our 1.4 million daily drivers.
A letter will be mailed to you providing the date and time of your hearing.
Frequently Asked Violation Questions
View a detailed timeline that includes typical milestones in the collections process for violators who do not pay their violation notices on time.