Hearing Facts: How to Request a Hearing

What Happens at an In-Person Hearing? What Happens at a Hearing By Mail? To Request a Hearing    

All persons receiving a Notice of Toll Violation have the right to contest the violations by requesting an administrative hearing prior to the due date listed on that notice.

An administrative hearing can be conducted in person or by mail. Administrative hearings are less formal than state court trials but still follow a basic structure to ensure fairness and due process of law.

Before you request a hearing, please consider the following:

  1. If you submitted an unpaid toll payment within seven days of the violations, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.

  2. If you were an I-PASS or E-ZPass customer at the time of the violations, please call 800-UC-IPASS (800-824-7277) or visit a Customer Service Center for assistance.

  3. Lack of familiarity with our roads, signs, or tolling infrastructure are not considered grounds for the dismissal of violations. We appreciate that traveling from one jurisdiction to another often requires travelers to follow different traffic laws and practices, but hearing officers are charged with helping uphold the rules consistently across our 1.5 million daily drivers.

  4. The hearing officer does not have the legal authority to:
    • negotiate or offer a settlement
    • waive or lower the mandatory fine/toll amount
    • extend the payment deadline or grant a payment plan
  5. If a hearing officer finds you liable you will no longer be eligible for a settlement.

Hearings in person and by mail involve the review of evidence packages, which contain images of the violation events. While anyone can view their images online at any time, drivers who have scheduled hearings have the additional option to request paper copies of their evidence packages by mail. While it is recommended that the request for an evidence package be made at the time a hearing is scheduled, a request can be made up to one week prior to the scheduled hearing date (which should allow the time necessary for mail delivery).

Request a Hearing

There are three ways to schedule an administrative hearing:

mouse icon ONLINE: Submit a request online
phone icon PHONE: Call 1-800-UC-IPASS (1-800-824-7277)*
envelope icon MAIL: Check the box next to, "PLEASE SCHEDULE A HEARING" on the coupon at the bottom of your Violation Notice. You must indicate what type of hearing you are requesting by writing "BY MAIL" or "IN PERSON" on the coupon. Mail the coupon back to Illinois Tollway, P.O. Box 5544, Chicago, IL 60680-5544. 


*If requesting an administrative hearing over the phone, a customer service representative will provide a date and time for the scheduled hearing. You will also receive this information in the mail.

Electronically request a hearing be scheduled.

Call Center hours are:

Monday through Friday  6 a.m. to 10 p.m.
Weekends  8 a.m. to 5 p.m.

Non-Peak hours are:

Tuesday through Friday  After 6 p.m.
Weekends    8 a.m. to 5 p.m.

Once a hearing has been scheduled a letter will be mailed to you providing the date and time of your hearing.

Accessibility and Language Assistance

Hearings are conducted at 2700 Ogden Avenue, Downers Grove, IL 60515. The front (east) entrance offers a ramp entrance and accessible parking.

Persons with disabilities planning to participate in person and who need an accommodation should contact the Illinois Tollway's Americans with Disabilities Act Coordinator at (630) 241-6800 extention 1010 in advance of the hearing.

If English is not your first language, you are responsible for bringing a translator to your hearing. The Tollway will gladly supply a sign language interpreter upon request. Please make your request for an interpreter when you request your hearing or we may not be able to accommodate your needs.

What Happens at an In-Person Hearing?

  1. The hearing officer outlines the hearing process.

  2. The Illinois Tollway initiated the case against you, so it has the burden of proof and will present its evidence before you are asked to present a defense. To present its case, the Tollway may:
    1. Introduce the Notice of Violation
    2. Call witnesses
    3. Offer other evidence such as photographs or other documents
  3. The hearing officer reviews the Illinois Tollway's case to see if it has alleged all the necessary elements required by law.

  4. If the Tollway has not properly alleged the elements of an offense, the case will be dismissed.

  5. If the Tollway has properly alleged the elements of an offense, the hearing will proceed and you will have the opportunity to present your case.

  6. To present your case, you may, like the Tollway:
    1. Introduce written testimony
    2. Testify yourself
    3. Call witnesses
    4. Offer other evidence such as photographs or other documents
  7. After both sides have had an opportunity to present their case, the hearing officer will render a decision and written order of liability.

What Happens at a Hearing By Mail?

  1. You receive by mail a Notice of Hearing By Mail. You need to complete the form and mail back to the Tollway. The form allows you to submit your own written testimony, as well as to attach additional documentation related to relevant evidence or supporting testimony.
    1. Be sure to sign the bottom of your written testimony and keep a copy of all submitted documents.
    2. Your documents must be received by the Tollway not less than five days prior to the hearing date. Please allow adequate time for mail delivery.
  2. The hearing officer first reviews evidence presented by the Tollway, which may include the Notice of Violation(s) or other evidence, such as photographs or documents. Because the Tollway initiated the case against you, it holds the burden of proof, so the information it provides will be reviewed first.

  3. The hearing officer then reviews the package of evidence presented by you in your response to the Notice of Hearing By Mail.

  4. The hearing officer then renders a decision and issues a hearing officer's Final Order of Liability. By state law, the hearing officer must believe that after reviewing all evidence; it is more likely than not that a violation has occurred.

  5. A Copy of the Final Order will be mailed to you.

Either side may appeal the hearing officer's decision to the 18th Judicial (DuPage County) Circuit Court of Illinois under the Administrative Review Law within 35 days of the issuance date of the Final Order of Liability.

Learn more about hearings in the Administrative Code. The hearing process is covered in Subpart F: Toll Violations - Administrative Adjudication System.