Illinois Tollway customer service reps show support for Breast Cancer Awareness Month

Illinois Tollway customer service reps show support for Breast Cancer Awareness Month

The Illinois Tollway’s Toll Operations team is always looking for ways to liven up the workplace, but recently their team used their casual, themed Fridays to call out a cause near to many - October’s Breast Cancer Awareness Month.

“Throughout the COVID-19 pandemic, our team has done a great job coming in to the office to serve our customers,” said Chief of Toll Operations Pat Taylor. “So, dress-up Fridays is a great way to build a greater sense of camaraderie and make coming into work more enjoyable, which helps boost morale and increase productivity,” 

Customer service representatives returned to work at Tollway headquarters in Downers Grove in June 2020 to answer customer phone calls and provide outreach to customers via calls and emails. At that time, they were the main point of contact for customers with limited in-person services and restricted call center capacity in response to the COVID-19 pandemic.  

Since reopening, they continue to serve the public looking for in-person assistance from the Tollway, and most of the approximately 60 customer service representatives participate in their themed Fridays, especially for a cause such as breast cancer awareness.

The Illinois Tollway also has taken steps to mark Breast Cancer Awareness Month, hanging large pink ribbons – the symbol for the battle against breast cancer – in the three-story windows at either end of the Central Administration Building in Downers Grove. 

And, internally, the Administration Department provides information and resources for Tollway employees and their families about the importance of annual exams for men and women and the various options for breast cancer screenings.  

“We want to be a part of this effort to raise awareness because we think this is a vitally important health issue,” Taylor said.