Contact Us

 

 

(800) UC-IPASS
(800) 824-7277

Hours:
Weekdays: 6 a.m. - 10 p.m.
Weekends: 8 a.m. - 5 p.m.

Find a Customer Service Center near you

Hours:
Weekdays: 7 a.m. - 6 p.m.

Illinois Tollway
2700 Ogden Ave
Downers Grove, IL 60515

Directions

(800) TOLL-FYI
(800)-865-5394


TRUCKING PERMITS

(630) 241-6800 Extension 3847

MEDIA RELATIONS

(630) 241-6800 Extension 2385

Frequently Asked Questions

For answers to frequently asked questions or to contact the Illinois Tollway, select the appropriate topic below or visit the Tollway FAQ page.

About I-PASS

Vtolls, Ttolls

 

Contact the I-PASS Team

About I-PASS FAQs

I-PASS is:

  • Faster I-PASS saves drivers an estimated 10 minutes per trip and 2 hours of travel time per week.
  • Safer I-PASS eliminates the challenge of changing lanes to reach the cash lanes at toll plazas.
  • More convenient I-PASS frees customers from worrying about finding exact change or remembering to pay their tolls online.
  • Better for the environmentI-PASS reduces pollution because customers drive non-stop and avoid idling at tollbooths.

More than 87 percent of Tollway customers use I-PASS.

I-PASS account funds never expire.

Get I-PASS today
As your vehicle travels through a toll plaza, a radio antenna sends a signal to your I-PASS transponder that triggers the deduction of a toll from your account.

A "Toll" occurs when a signal from your I-PASS transponder is read, but no toll is collected due to no funds available in your account at the time of the transaction. Funds must be added to your account within seven days of this transaction in order to avoid a violation. If funds are added, you will then see a "Ttoll" transaction posted to your account, otherwise, this unpaid transaction is sent as a violation to the vehicle's registered owner.

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Violation Enforcement

Tolls, Violations, Paying a Fine

 

Contact the Violation Enforcement Team

Violation Enforcement FAQs

Customers should stop and pay the correct amount of money for the toll. Once you have done this, if the light does not turn green, you can proceed after waiting a reasonable amount of time. Under most conditions, it takes between 5-10 seconds for coins to be counted in an automatic lane.

When a coin machine malfunctions, violations for that lane are supposed to be automatically suppressed by the system. In the unlikely event that you receive a violation notice that includes this transaction, we recommend you call us at 800-UCI-PASS (800-824-7277) so that we can schedule an administrative a hearing and research the failed transaction.

To request a copy of your violation notice(s) or violation image(s), you must provide the following information:

  • Vehicle license plate number and state
  • Name of the registered owner of the vehicle
  • Daytime contact telephone number
  • Mailing address

To request a copy of your violation notice:

Request Violation Information

-OR-

Mail us your Request
Illinois Tollway
ATTN: Violation Notices
2700 Ogden Ave
Downers Grove, IL 60515

Please note: The fee to have violation notices printed is 15 cents per image plus $1.00 for postage. For instance, if you have 12 violations then the cost for printing will be $2.80 ($0.15 x 12=$1.80) plus postage ($1.00). $1.80 ($0.15 x 12 = $1.80). Checks must be received before violations are printed (personal checks are acceptable). Make checks payable to the Illinois State Toll Highway Authority or ISTHA.

The Illinois Tollway does make copies of images available at no charge via email or for pick up in person.

A member of the Illinois Tollway's customer service team may contact you to confirm your request.

If you had a valid I-PASS account at the time of the violations, the notice may have been issued because:

  • Your I-PASS account information is not up to date – current license plate number/type or credit card information is outdated
  • Your transponder may not have been in the vehicle or was not properly mounted.

You do not need to schedule a hearing. However, prior to the due date on the violation notice, you do need to pay the cash rate for the missed tolls and update your I-PASS account information.

Call 800-UC-IPASS (800-824-7277) or visit any of our customer service centers and a customer service representative will assist you to resolve the violation notice. To update your account information online please go to www.getipass.com.

If your I-PASS account was suspended at the time of the violations, you are liable for both the tolls and fines issued in the violation notice until you reinstate your I-PASS account. To reinstate your I-PASS account, you must close all open violations (which you can do per the Settlement Guidelines), and you must bring the balance of your I-PASS account positive.

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About Our Roadway

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About A Tollway Employee

The Interactive Tollway Map

Illinois Tollway Virtual Map is an interactive map designed to assist customers in finding location-specific information, including;

Legal Disclaimer

This trip calculator is intended for informational purposes only. The results of your inquiry represent the anticipated tolls you will be required to pay based upon the information you supplied. While every attempt has been made to ensure that these results are accurate and reliable, the Illinois Tollway recognizes that human and/or mechanical errors are possible. Accordingly, the Illinois Tollway, on its own behalf and on behalf of its employees, officer and agents makes no representation as to the accuracy, completeness or suitability of the information provided herein and denies any express or implied warranty of the same.

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Illinois System Tollway Map

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Pick Up A Complimentary Tollway System Map

Complementary maps of the illinois Tollway are available at all toll plazas and oases.

If you would like a Tollway map sent to you complete the form below

 

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Directions

THE ILLINOIS TOLLWAY HEADQUARTERS
2700 Ogden Avenue
Downers Grove, IL 60515
630-241-6800
 

From North on the Tri-State Tollway

Take the Tri-State Tollway (I-294) south to the Reagan Memorial Tollway (I-88) west. Continue on I-88 to the Veterans Memorial Tollway (I-355) south exit. Take I-355 to the Ogden Avenue exit. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

From South on Tri-State Tollway

Take the Tri-State Tollway (I-294) north to the Reagan Memorial Tollway (I-88) west. Continue on I-88 to the Veterans Memorial Tollway (I-355) south exit. Take I-355 to the Ogden Avenue exit. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

 

From the Jane Addams Memorial Tollway

Take the Jane Addams Memorial (I-90) to the Veterans Memorial Tollway (I-355) south. Exit I-355 at Ogden Avenue. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

 

From the Reagan Memorial Tollway

Take the Reagan Memorial Tollway (I-88) to the Veterans Memorial Tollway (I-355) south. Exit I-355 at Ogden Avenue. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

From the Veterans Memorial Tollway

Take the Veterans Memorial Tollway (I-355) to the Ogden Avenue exit. Go east on Ogden and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

 

From Downtown Chicago via the Eisenhower Expressway

Take the Eisenhower Expressway (I-290) west to the Reagan Memorial Tollway (I-88) west. Continue on I-88 to the Veterans Memorial (I-355) south exit. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.

 

From Chicago via the Kennedy Expressway

Take the Kennedy Expressway (I-90) west to the Tri-State Tollway (I-294) south to the Reagan Memorial Tollway (I-88) west. Continue on I-88 to the Veterans Memorial Tollway (I-355) south exit. Take I-355 to the Ogden Avenue exit. Turn left on Ogden Avenue and proceed one block east. Turn left onto Authority Drive and follow the signs to visitor parking.