Contact Us
About I-PASS FAQs
Occasionally tolls do not post to your account at the time of the transaction. This is usually due to a missing, improperly mounted or inactive transponder with a dead battery. These unsuccessful transactions are digitally recorded and we then try to match those digital recordings to the license plate on your I-PASS account. If a match between the image and the license plate on your I-PASS account is successful, the toll is then posted to your account. This match is attempted as a courtesy to help I-PASS customers avoid violations.
These digitally recorded tolls are called video tolls. If your transponder is properly mounted and video tolls are occurring on your account, please test the transponder battery to be sure it is functioning properly. You will see video toll appear next to the transaction when you review your account records. Tolls that are successfully deducted at the time of transaction are labeled "toll."
Excessive Vtolls: If any vehicle registered to your account records more than five (5) Vtolls in one month, you may be charged the cash rate for the toll. Still have a question regarding Vtolls? Contact our I-PASS service team
If your I-PASS is lost or stolen, call 800-UC-IPASS (800-824-7277) as soon as possible so the lost or stolen transponder can be deactivated. If you would like a replacement I-PASS, you pay only the deposit, and your account balance will be transferred to the replacement transponder. If the lost or stolen transponder is located and the unit is returned to a Customer Service Center, the deposit will be refunded in full.
The Illinois Tollway expanded the I-PASS Assist program to help individuals and families realize the benefits of I-PASS. Customers previously unable to use I-PASS for financial reasons have more assistance than ever to Get I-PASS and Get Going!
THE BENEFITS OF I-PASS…
- Passenger vehicles save 50% on tolls on the Illinois Tollway
- Easily manage vehicles and travel costs
- Seamless travel on the Illinois Tollway
… ARE EASIER THAN EVER TO ATTAIN AND RETAIN WITH I-PASS ASSIST.
- Open an account with as little as $4 in prepaid tolls
- No transponder deposit required - a $10 savings
- Automatic account replenishments as low as $4 on low balances
- Future invoice fees eligible for dismissal through customer service for accounts in good standing
Get more info here.
Pay by Plate FAQs
Pay by Plate FAQs
The Illinois Tollway’s Pay By Plate feature allows you to enter your license plate and payment information up to 14 days after travel to capture your tolls and allow you to avoid fines and fees. The Illinois Tollway will charge your credit card the cash rate for tolls. A valid credit card must remain on the account until the tolls are fully processed, which may take up to 30 days after you use the Tollway. Once the credit card is deleted, the Pay By Plate service is disabled. You may reactivate the service, as needed, by adding credit card information. The Pay By Plate service is an ideal option for non-I-PASS customers and travelers to Illinois. Please note, Pay By Plate is only usable on the Illinois Tollway. It is not usable on the Skyway (in Illinois) or in other states.
It may take up to 30 days for tolls to show on Pay By Plate and be charged to your payment method. Be certain to keep your credit card information accurate and current until the Tollway has processed all your tolls. If your credit card information is not current, Pay By Plate will be unable to process your tolls and you will receive an invoice for them by mail. Also, if your vehicle’s license plate information was entered inaccurately, Pay By Plate will be unable to process your tolls and you may receive an invoice for them by mail. It is important to keep both your payment and license plate information accurate and current on Pay By Plate.
To dispute a charge, you’ll need to log into Pay by Plate and review your toll uses and charges. There you will find instructions on how to submit a dispute.
Manage My I-PASS Account
Manage I-PASS Account FAQs
You can easily manage and update your I-PASS account with the Official Illinois Tollway App, or by logging in to getipass.com.
In the event that you have forgotten your username or password, these can easily be retrieved though the "Forgot Username?" or "Forgot Password?" links.
No. No need to worry your balance will never expire.
On the Road With I-PASS
On the Road With I-PASS FAQs
I-PASS can be used on the Chicago Skyway, Indiana Toll Road and anywhere E-ZPass is accepted.
Visit the I-PASS page, look for the section titled "Drive Farther With I-PASS."
When the Indiana Toll Road Concession Company - the private company that also operates the Skyway - asked to join the E-ZPASS Consortium of toll roads in 2009, a clause was included in the agreement that allows for agencies to charge a 3 cent per transaction fee to the Indiana Toll Road.
This fee is meant to recoup the costs of providing customer services (call center support, account management, transponder mailing, etc.) to Indiana Toll Road customers, the majority of whom have I-PASS. In fact, of the 39.6 million electronic toll transactions on the ITR (includes Skyway) in 2010, 24.8 million (63 percent) were I-PASS patrons.
Ultimately, the Indiana Toll Road has opted to pass these costs on to I-PASS customers using the Indiana Toll Road and the Chicago Skyway.
Conversely, the Illinois Tollway could charge Indiana Toll Road/E-ZPass users the same 3 cent per transaction fee. Our current system does not allow for that to happen, though it is certainly something the Illinois Tollway and its Board may consider pursuing in the future as we revamp our electronic tolling system.
Transponder Issues
Transponder Not Working, Combine Transponders
Transponder Information FAQs
You will need to exchange your transponder for a new unit. To exchange your transponder by certified mail, wrap it in foil, and send it with a letter requesting an exchange to the address below. A replacement unit will be shipped upon receipt of your old transponder.
Send the transponder to:
Illinois Tollway
I-PASS Fulfillment Center
P.O. Box 806518
Chicago, IL 60680
I-PASS customers can easily order and activate a transponder by logging in at www.getipass.com and choosing "Transponders." There customers can also report transponders as lost or stolen.
By Telephone 800-UC-IPASS (800-824-7277)
Our interactive voice response system allows you to update your account information and add funds to your balance 24 hours a day, seven days a week. If you need to speak to a customer service representative, they are available to take your call weekdays 7 a.m. to 7 p.m.
In Person
The Customer Service Centers at the oases are open from 10 a.m. to 5 p.m. and are located at:
The Customer Service Center at the Downers Grove Tollway Headquarters is open from 8:00 a.m. to 5:30 p.m. and is located at:
Illinois Tollway Headquarters
2700 Ogden Avenue
Downers Grove, IL 60515
Find a list of available services
There are transponder installaation exceptions. Click here to learn more.
Visit the I-PASS page, look for the blue box and click on "Transponder Installation Exceptions."
Violation Enforcement
Violation Enforcement FAQs
Toll Violations are handled by Violation Enforcement Services. Link to the Violations Enforcement Services website here.
Learn more about your options by visiting the violations page here.
Under Illinois law, as the registered owner of the vehicle, you are liable for any toll violation, regardless of whether you were in the car at the time the toll violation was recorded.
Unpaid Tolls
Unpaid Tolls FAQs
When you miss a toll on the Illinois Tollway, you are expected to pay the toll online, within 14 days of travel. Failure to pay tolls can result in fines, fees and possible suspension of your license plate and/or your driver's license.
Pay Online
Credit/Debit Card Only
Please have the following information available:
- Vehicle owner's name and contact information
- License plate state/type/number
- Date and time when the incident(s) occurred
Fleets
Fleets FAQs
To ensure compliance with section 10(a-5) of the Illinois Toll Highway Act, 605 ILCS 10/10 (a-5), the Tollway will reassign violations to the person who was renting/leasing a vehicle at the time a violation occurred if the rental/leasing company meets the following criteria and follows the process outlined below:
- The company must be the registered owner of the vehicle.
- The company's rental/leasing agreement(s) must contain a provision advising the renter/lessee that they will be responsible for payment of tolls and any fines for toll evasion.
- The rental/leasing agreement must be approved by the Tollway prior to submitting any requests for reassignments. This approval is required on an annual basis (see below).
- The company must post a sign at the rental/leasing counter notifying the renter/lessee of the responsibility to pay tolls and any fines for toll evasion.
- The company must provide the necessary documentation to the Tollway by the due date listed on the Notice of Toll Violation (see below for more information).
Process for Rental/Leasing Agreement Approvals
A blank copy of the company's master agreement should be submitted to the Tollway along with a letter on company letterhead requesting approval of the agreement for the purpose of reassigning violations. Notification by mail of the approval or denial (with reasons why) will be provided.
Each year, you will receive a renewal letter requesting certification that your agreement has not changed or requesting a new master agreement be submitted for approval if any changes have been made since the last submittal. If a new master agreement is submitted, it must be approved prior to reassignments being submitted.
Please e-mail documents to fleets@getipass.com or mail to:
Illinois State Toll Highway Authority
Violation Processing Center-Reassignments
P.O. Box 5544
Chicago, IL 60680-5544
If a company meets the criteria above, violation notices can be reassigned following one of the processes described below.
Process for Reassignment: Option 1
Once a company's master rental/leasing agreement is approved and on file with the Tollway, the following should be submitted for reassignment consideration:
- A copy of the rental/leasing agreement or a notarized reassignment letter that contains the name, address and driver's license number of the renter/lessee, the check-out and return dates and times, and the vehicle license plate number, make and model. Sample Reassignment Letter 1
- A copy of the violation notice.
Please email a copy of these documents to fleets@getipass.com or mail a copy to:
Illinois State Toll Highway Authority
Violation Processing Center-Reassignments
P.O. Box 5544
Chicago, IL 60680-5544
Process for Reassignment: Option 2
Once a company's master rental/leasing agreement is approved and on file with the Tollway, the following should be submitted for reassignment consideration:
- A reassignment spreadsheet. Sample Reassignment Spreadsheet
- A notarized reassignment letter. Sample Reassignment Letter 2
Please email these documents to fleets@getipass.com or mail them to:
Illinois State Toll Highway Authority
Violation Processing Center-Reassignments
P.O. Box 5544
Chicago, IL 60680-5544
More Information
605 ILCS 10/10 (a-5) of the Illinois Toll Highway Act states that, "No commercial entity that is the lessor of a vehicle under a written lease agreement shall be liable for an administrative notice of violation for toll evasion issued under this subsection (a-5) involving that vehicle during the period of the lease if the lessor provides a copy of the leasing agreement to the Tollway within 30 days of the issue date on the Notice of Toll Violation. The leasing agreement also must contain a provision or addendum informing the lessee that the lessee is liable for payment of all tolls and any fines for toll evasion. Each entity must also post a sign at the leasing counter notifying the lessee of that liability. The copy of the leasing agreement provided to the Tollway must contain the name, address and driver's license number of the lessee, as well as the check-out and return dates and times, the vehicle license plate number, make and model. The statute covers any type of vehicle leasing company truck or car rental."
Per the I-PASS agreement, an I-PASS must be correctly mounted in the vehicle in order for it to function properly. In addition, the license plate number and vehicle information should be listed on the I-PASS account to help ensure violations are not incurred. Any number of license plates can be added to your I-PASS account by accessing your account online or by completing the License Plate Upload Template with the information below and emailing it to fleets@getipass.com. Should you prefer to call our toll-free number (1-800-824-7277), our representatives can add up to 10 license plates.
- Name on I-PASS account or contact person
- I-PASS account number or I-PASS transponder serial number
- Last four digits of the driver's license number registered on the I-PASS account or last four digits of the Tax I.D. number registered on the I-PASS account
- Address on I-PASS account
- Phone number(s) on I-PASS account
- Email address on the I-PASS account
- For each vehicle, please include license plate number, license plate state, license plate country, license plate type as well as the vehicle make, model, color and year
Insurance Claims
Insurance Claims FAQs
The Tollway has established a process for claims of property damage to a vehicle directly related to system operations. The Tollway cannot accept responsibility for incidents where direct liability is not clear or for circumstances outside the control of the Tollway. These incidents include, but are not limited to:
- Weather-related events and conditions
- Damage caused by other motorists
- Unreported road conditions or debris
If your property damage requires urgent attention, we suggest you contact your insurance agent. The insurance company can arrange for repairs and present a claim to the Tollway on your behalf.
Download a claim form or call the Risk Management Division at 630-241-6800 extension 4288 to have a form promptly mailed. If leaving a voice mail message, please speak slowly and include:
In addition to completing the claim form, you are responsible for submitting:
Incident Reports can be completed by calling 630-241-6800 extension 5042 |
All claims are considered on an individual basis. The adjuster completes a thorough investigation based on all available information. You may be contacted for additional information or clarification. After a determination has been made regarding your claim, you will be advised in writing of the Tollway's decision. While every effort is made to expedite the investigation, please allow approximately 15 - 30 days for your claim to be processed. Claims are not processed without an incident or accident report from the Illinois State Police.
Careers FAQs
To find out about job openings, fill out a job interest card to sign up for customized email alerts, look online or visit Illinois Tollway Headquarters at 2700 Ogden Avenue in Downers Grove.
The Illinois Tollway values the diversity of its workforce and continually strives to improve access to employment opportunities. It is important to the Tollway that its workforce is representative of the culturally diverse communities we serve. The Illinois Tollway seeks the best and brightest candidates to apply for job opportunities available at the agency.
Illinois Tollway Employment - Find Jobs
Whether you have a high school diploma (or equivalent) or a master's degree, find a career in all different types of work environments.
Find out if you have a future working at the Illinois Tollway. It's a great place to work.
If you do not have access to a computer and are unable to submit an application online, you may apply on a computer available at any public library or via any mobile device with internet capabilities.
If you submitted an application online through the Illinois Tollway's website, you should have received an automatic email response once your application was received. To confirm that your application was received you may call 630-241-6800 extension 6333.
Projects
Project FAQs
Daily information on lane closures is available in the Media Center section of our website.
The speed limit in work zones is in effect 24/7 for the duration of the construction project.
It is in place to protect workers and drivers who need to be aware of changes in traffic patters and lane configurations.
First-time work zone speeders are fined $250. Second-time offenders are subject to a $1,000 fine and the loss of their license for 90 days. Drivers should watch for signs that advise when work zones begin and end. Signs are posted a minimum of one-half mile in advance of a construction zone.
The penalty for hitting a construction worker is a $10,000 fine and up to 14 years in jail.
Media
Media FAQs
Customer Service
Online
Click here to contact our customer service team.
In Person
Stop in to pick up or exchange a transponder, pay an unpaid toll or violation notice or update your I-PASS account.
The Customer Service Centers at the oases are open weekdays from 10 a.m. to 5 p.m. and are located at:
The Customer Service Center at the Downers Grove Tollway Headquarters is open weekdays from 8:00 a.m. to 5:30 p.m. and is located at:
Illinois Tollway Headquarters
2700 Ogden Avenue
Downers Grove, IL 60515
ON THE PHONE
Unable to use email? Call our customer service team.
(800) UC-IPASS
(800) 824-7277
Hours:
Weekdays: 7 a.m. - 7 p.m.
Reach a Member of Our Team
Office Hours:
Weekdays: 8 a.m. - 5 p.m.
Illinois Tollway
2700 Ogden Ave
Downers Grove, IL 60515
Contact a member of our team:
Please use these links to submit feedback:
About Our Roadway
Compliment, Complaint, Report a Pothole
About a Tollway Employee
Speaker Request
The Illinois Tollway places a high priority on community engagement, and we’re always open to requests for our team to speak regarding our programs and initiatives. If you’re interested in someone from the Tollway speaking or presenting at your event, please fill out the following form to help keep us up to date on your organization and/or occasion that you’d like us to attend.
Subscribe to Receive Illinois Tollway Board and Committee Meeting Notifications
Use the link below to email the Tollway with your name and email address to request to be added to the Illinois Tollway Board and Committee Meeting Notifications email list.
Subscribe Here to Receive Illinois Tollway Board and Committee Meeting Notifications
Alternative Service of Summons and Complaint
In the event a person obtains a court order authorizing service of a summons and complaint on the Illinois Tollway by email, text or social media, use Summons@getipass.com to effect service by email and @ILTollway on Twitter or Facebook to effect service by social media.