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About I-PASS

Tolls, Account Management

Open an I-PASS Account

About I-PASS FAQs

I-PASS is the only way to travel on the Illinois Tollway. Benefits include:

Save money – I-PASS & E-ZPass customers enjoy 50% off tolls.

Avoid Fines and Fees – Never worry about paying fines and fees with I-PASS. Account alerts keep you up to date, alerting you to out-of-date credit cards and low account balances ensuring you never pay more than your tolls.

E-Z Travel Across the Country – You can also use your I-PASS anywhere E-ZPass is accepted, including on the Chicago Skyway, the Indiana Toll Road and in 17 other states. (via the E-ZPass system).

About 90 percent of Tollway customers use I-PASS.

Get I-PASS today

As your vehicle travels through a toll plaza, a radio antenna sends a signal to your I-PASS transponder that triggers the deduction of a toll from your account.

Occasionally tolls do not post to your account at the time of the transaction. This is usually due to a missing, improperly mounted or inactive transponder with a dead battery. These unsuccessful transactions are digitally recorded and we then try to match those digital recordings to the license plate on your I-PASS account.  If a match between the image and the license plate on your I-PASS account is successful, the toll is then posted to your account.  This match is attempted as a courtesy to help I-PASS customers avoid violations.

These digitally recorded tolls are called video tolls. If your transponder is properly mounted and video tolls are occuring on your account, please test the transponder battery to be sure it is functioning properly.  You will see video toll appear next to the transaction when you review your account records. Tolls that are successfully deducted at the time of transaction are labeled "toll."

Excessive Vtolls: Starting in 2018, if any vehicle registered to your account records more than five (5) Vtolls in one month, you may be charged the cash rate for the toll. Still have a question regarding Vtolls? Contact our I-PASS service team

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Pay by Plate FAQs

 

Set Up Pay By Plate

Pay by Plate FAQs

The Illinois Tollway’s Pay by Plate feature allows you to enter your license plate and payment information up to 14 days after travel to capture your tolls and allow you to avoid fines and fees. The Illinois Tollway will charge your credit card the cash rate for tolls. A valid credit card must remain on the account until the tolls are fully processed, which may take up to 30 days after you use the Tollway. Once the credit card is deleted, the Pay by Plate service is disabled. You may reactivate the service, as needed, by adding credit card information. The Pay by Plate service is an ideal option for non-I-PASS customers and travelers to Illinois. Please note, Pay by Plate is only usable on the Illinois Tollway. It is not usable on the Skyway (in Illinois) or in other states.

It may take up to 30 days for tolls to show on Pay by Plate and be charged to your payment method. Be certain to keep your credit card information accurate and current until the Tollway has processed all your tolls. If your credit card information is not current, Pay by Plate will be unable to process your tolls and you will receive an invoice for them by mail. Also, if your vehicle’s license plate information was entered inaccurately, Pay by Plate will be unable to process your tolls and you may receive an invoice for them by mail. It is important to keep both your payment and license plate information accurate and current on Pay by Plate.

Pay by Plate searches for tolls once a week and bills your credit card for any matching tolls. Tolls may take up to 30 days to show on Pay by Plate. Depending on when you travel, tolls may not all show on Pay by Plate in the same week; thus, you may be charged in separate transactions. You will not be charged multiple times for the same tolls; you may be charged once for each toll across separate credit card transactions.

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Violation Enforcement

Learn more about Violations

Violation Enforcement FAQs

Drivers who wish to contest a toll violation can download an Affidavit of Nonliability form, indicate the reason they are contesting the toll violation and mail the form along with the required documentation to the Tollway. A written notice of the agency's decision will be mailed to the customer. If the reason for contesting the toll violation is not listed on the form, customers can call Tollway Customer Service at 800-UC-IPASS (800-824-7277) for assistance.

All persons receiving a Notice of Toll Violation have the right to contest the violations by requesting an administrative hearing prior to the due date listed on that notice.

Another option is to complete an Affidavit of Nonliability form and submit to the Tollway for review.

If you are not contesting the violations, they can be paid online, in person at any of our customer service centers, by phone at 800-UC-IPASS (800-824-7277), or by mail in the form of a cashier's check or money order. Please mail your payment to:
Illinois Tollway
PO Box 5544
Chicago, IL 60680-5544

Please include the bottom portion of the violation notice with your payment.
Make the cashier's check or money order payable to the Illinois Tollway.

Learn more about your options by visiting the violations page here.

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Unpaid Tolls

Pay Unpaid Tolls

Unpaid Tolls FAQs

An unpaid toll occurs when a vehicle travels the Tollway without an I-PASS and fails to pay online within 14 days. Customers can find information on how to pay online here.

In the event a customer fails to pay within 14 days, the customer will be invoiced for missed tolls which includes an invoice fee. Learn more here.

When you miss a toll on the Illinois Tollway, you are expected to pay the toll online, within 14 days of travel. Failure to pay tolls can result in fines, fees and possible suspension of your license plate and/or your driver's license.

Pay Online

Credit/Debit Card Only
Please have the following information available:

  • Vehicle owner's name and contact information
  • License plate state/type/number
  • Date and time when the incident(s) occurred

Pay By Plate

Pay by Mail

You can mail your payment (check, money order or cash) with missed toll information to:
Illinois Tollway
P.O. Box 5382
Chicago, IL 60680-5382

You will need to submit the following information to complete the transaction:

  • License plate state/type/number
  • Vehicle make and model
  • Date and time when the incident(s) occurred
  • Identify road and toll plaza location(s) where the incident(s) occurred

In order to avoid the incident from being recorded as a toll violation, the toll payment form must have all the required information filled out completely and be received by the Tollway within 14 days of the unpaid toll.


Insurance Claims FAQs

The Tollway has established a process for claims of property damage to a vehicle directly related to system operations. The Tollway cannot accept responsibility for incidents where direct liability is not clear or for circumstances outside the control of the Tollway. These incidents include, but are not limited to:

  • Weather-related events and conditions
  • Damage caused by other motorists
  • Unreported road conditions or debris

If your property damage requires urgent attention, we suggest you contact your insurance agent. The insurance company can arrange for repairs and present a claim to the Tollway on your behalf.

Download a claim form or call the Risk Management Division at 630-241-6800 extension 4288 to have a form promptly mailed.

If leaving a voice mail message, please speak slowly and include:

  • Name
  • Address
  • Date of incident
  • Brief description of incident

In addition to completing the claim form, you are responsible for submitting:

  • Two repair estimates (or paid receipts if the damages have been repaired)
  • Photographs depicting the damages (preferred, but optional)
  • Proof of ownership (copy of title/registration or insurance card)
  • Incident report or accident report prepared by the Illinois State Police (required)

Incident Reports can be completed by calling 630-241-6800 extension 5042

All claims are considered on an individual basis. The adjuster completes a thorough investigation based on all available information. You may be contacted for additional information or clarification. After a determination has been made regarding your claim, you will be advised in writing of the Tollway's decision. While every effort is made to expedite the investigation, please allow approximately 15 - 30 days for your claim to be processed. Claims are not processed without an incident or accident report from the Illinois State Police.

Learn more about an incident or accident report.

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Project FAQs

Daily information on lane closures is available in the Media Center section of our website.

The speed limit in work zones is in effect 24/7 for the duration of the construction project.

It is in place to protect workers and drivers who need to be aware of changes in traffic patters and lane configurations.

First-time work zone speeders are fined $250. Second-time offenders are subject to a $1,000 fine and the loss of their license for 90 days. Drivers should watch for signs that advise when work zones begin and end. Signs are posted a minimum of one-half mile in advance of a construction zone.

The penalty for hitting a construction worker is a $10,000 fine and up to 14 years in jail.


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