About I-PASS

 

When driving on the road, time is money. I-PASS is a prepaid electronic toll collection system that allows you to automatically pay tolls as you drive. It keeps you moving through the open road tolling lanes along the Illinois Tollway—eliminating idle time, excessive braking and the need to stop at toll plazas. 

 An I-PASS transponder is a small radio-frequency identified device that mounts quickly and easily on your vehicle. As your vehicle travels through a toll plaza or an open road tolling lane, a radio antenna sends a signal to your I-PASS transponder that triggers the deduction of a toll from your account.

Every toll lane on the Illinois Tollway accepts I-PASS. You can also use it on the Chicago Skyway, the Indiana Toll Road and in 15 other states (via the E-ZPass system).

Get started with I-PASS for as little as $30 today!

Love your I-PASS? Tell us your story.

 

 

Travel with I-PASS

Use your I-PASS on E-ZPass roads, the Chicago Skyway and the Indiana Toll Road. Vehicles (including their trailers) that exceed four tires and two axles, and that are traveling on E-ZPass roads, must exchange their I-PASS transponder for the compatible E-ZPass "blue" transponder available at every Tollway Customer Service Center and at select Road Ranger outlets.

Why Use I-PASS?

  • Faster – Cut an estimated 10 minutes per trip and up to two hours of travel time per week.
  • Cheaper – Save 50 percent on tolls. Account funds never expire. 
  • Safer – Eliminate the challenge of changing lanes to reach the cash lanes at toll plazas. 
  • Easier – Stop worrying about finding exact change or remembering to pay tolls online. 
  • Greener – Reduce pollution by driving nonstop instead of idling at tollbooths.

Find more frequently asked questions and their responses.

Get I-PASS And Get Going!

Online

You will need the following information to open an I-PASS account:

  • Email address
  • Credit/debit card information
  • Personal information of account holder
  • Driver's license number
  • License plate number(s) and type(s)
  • Model/make/year of vehicle(s)

 

Get I-PASS now

 

Are you ordering online/by phone/by mail?

Please allow 14 business days for processing and delivery. If we are unable to process your credit card payment, the order will automatically be cancelled. If you do not receive your order within 21 days, please contact us.

By Phone

Call 1-800-UC-IPASS (800-824-7277). Representatives at our Customer Call Center answer questions and take orders seven days a week. Hours are on weekdays from 6 a.m. to 10 p.m. and on weekends from 8 a.m. to 5 p.m. To avoid peak call times, call Tuesday through Friday after 6 p.m. or during the weekend.

BY MAIL

Download and complete an I-PASS application and mail it with payment. It is $30 to open an account ($10 refundable deposit/$20 prepaid tolls). Make checks or money orders payable to the Illinois Tollway.

Submit completed application and payment to:
I-PASS Customer Service
2700 Ogden Avenue
Downers Grove, IL 60515

I-PASS Application

I-PASS Application In Spanish

In Person

Click location below to view details

Tri-State Tollway (I-94/I-294/I-80)

Chicago Southland Lincoln Oasis

South Holland

West of Illinois Route 394

Hinsdale Oasis

Hinsdale

North of I-55

O'Hare Oasis

Schiller Park

South of Irving Park Road

Lake Forest Oasis

Lake Forest

Between Illinois Routes 60 and 176

Jane Addams Memorial Tollway (I-90)

Belvidere Oasis

Belvidere

East of Belvidere Toll Plaza

Reagan Memorial Tollway (I-88)

DeKalb Oasis

DeKalb

West of the Peace Road exit

At Retail Outlets

Jewel-Osco

Pick up an I-PASS transponder for a passenger vehicle on your next visit to the grocery store. Nearly 200 Jewel-Osco locations in Illinois provide I-PASS transponders and I-PASS gift cards. Jewel-Osco applies a $2.90 service charge per transponder.

Road Ranger

I-PASS transponders for passenger vehicles or trucks/commercial vehicles are available at six Road Ranger locations in Northwest Illinois. Gift cards are available at Road Ranger locations.

Activation is required for transponders obtained at a Jewel-Osco or Road Ranger location. Activation instructions are included in the transponder box. Once activated, transponders are ready for use within 24 hours in Illinois and within 48 hours in other states that accept I-PASS..

You may activate your transponder online or by phone (1-800-824-7277).

 

 

I-PASS Assist

The Illinois Tollway developed I-PASS Assist to assist income-eligible to easily and affordably obtain an I-PASS. I-PASS Assist works like a standard I-PASS account, but allows eligible drivers to purchase at a discount of $20. If you are enrolled in Medicaid, you qualify for I-PASS Assist.

I-PASS Assist FAQs

If you are enrolled in Medicaid, you qualify for I-PASS Assist. Contact the Department of Public Aid about the criteria for Medicaid.

A customer interested in opening an I-PASS Assist Account will need to present a valid ID, such as an Illinois driver's license, as well as documentation verifying they are enrolled in Medicaid (administered through the Department of Public Aid) or the Illinois Link Card program (which provides benefits from the Supplemental Nutrition Assistance Program (SNAP), formerly food stamps, and is administered through the Department of Human Services).

If you are eligible, I-PASS Assist can be obtained by visiting one of the Tollway's Customer Service Centers. The Customer Service Centers are open Monday through Friday from 7 a.m. until 6 p.m. Find a Customer Service Center near you or call 800-UC-IPASS (800-824-7277).

You must present a valid ID, such as an Illinois driver's license, as well as documentation verifying membership in the Medicaid program. You may open an I-PASS Assist account with cash, check or a credit/debit card.

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I-PASS Transponder

Installing Your I-PASS Transponder is Important

Similar to a computer, transponders "time out" when not being used and must be "woken up/activated" before a transaction can be recorded. This activation happens approximately 300 feet before the toll collection equipment. If you wait until the last minute to find your transponder or hold it up to the windshield, the signal might not be read, which may result in a violation. 

The I-PASS transponder should be secured to your windshield using the removable mounting strips. The strips do not leave a residue on your windshield. Mounting strips are available at no cost at all Customer Service Centers and every manned toll plaza.

Download I-PASS Mounting Instructions

Learn how to "test" your transponder to be sure it is working.

Read about using I-PASS in other states.

Learn more about Transponder Installation Exceptions.

Instructions for Commercial Vehicle Exterior Roof Mounting

E-ZPass Compatible Transponder

*Additional mounting strips are available at Customer Service Centers and toll plazas. Some windshields require different transponder installation. Review transponder installation exceptions. The Indiana Toll Road Concession Company is also charging I-PASS customers $1.00 surcharge for improperly mounted transponders. The surcharge will be added to the standard toll charge on your account statement.

 

 

  

Manage My I-PASS Account

Update your account, review transactions, check your balance and add funds using our online account management site.

Commit to keep your I-PASS account updated. Promise to:

  • Update license plates
  • Update contact information
  • Update credit card information
  • Add funds to my account
    

Account Balance Replenishment

Manual Balance Replenishment

Account balances can be manually replenished by:

The Tollway accepts VISA, MasterCard, American Express and Discover credit cards for both automatic and manual replenishments.

Checks, cash or I-PASS gift cards can also be used for manual replenishments.

Checks or money orders should be made payable to the Illinois Tollway and addressed to:

I-PASS Replenish
P.O. Box 5544
Chicago, IL 60680-5544

Call 800-UC-IPASS (800-824-7277) to speak with a customer service representative. 

I-PASS Gift Cards are available at Jewel-Osco stores, six Road Ranger locations and Tollway Customer Service Centers. Please refer to the Customer Service page for more information. 

Existing customers who replenish their accounts manually

A $10 deposit refund will automatically be applied to their I-PASS account balances in the form of a credit to their pre-paid toll accounts. Cash refunds will not be issued. Existing customers also can have their minimum rate to replenish I-PASS accounts reduced from $40 to $20 upon request.

Automatic Balance Replenishment

Customers can enroll in the Automatic Balance Replenishment Program. This program preauthorizes the Tollway to charge a credit or debit card (minimum $20) each time the I-PASS balance drops below the minimum balance threshold. Customers also may choose to add funds to their account manually.

Shared Balance

Shared Balance allows customers with multiple I-PASS transponders on one account to share the funds from one account balance. Convenient for families and businesses, Shared Balance does not require each I-PASS transponder to maintain its own balance; rather, all transponders draw from the same, single prepaid account balance. Customers with heavy toll usage should increase their replenishment level to avoid frequent credit card charges. The replenishment amount can be set by accessing your account online or by calling 800-UC-IPASS (800-824-7277).

If multiple vehicles are sharing a single transponder, you must register each vehicle to the I-PASS account. Use online account management to add a vehicle now.

With a shared balance account, multiple transponders are listed on one account drawing funds from a common balance. This means each transponder does not need to maintain a separate balance.

 

Generate I-PASS Account History Reports

I-PASS users can generate account history reports such as monthly or quarterly statements and year-end reports. These reports assist in the preparation of tax documentation and expense reports.

Access the printable instructions detailing I-PASS account statements to learn more.

Log in to your I-PASS account to generate an account history report. 

All About vTolls

A "vToll" (video toll) occurs when the signal from your I-PASS transponder cannot be read, but the transaction is digitally recorded and later matched to your license plate. These typically occur when a transponder is missing, improperly mounted or inactive due to a dead battery. You will see "vToll" appear next to the transaction when you review your account records. If your transponder is properly mounted but a “vToll” has posted to your account, please test the transponder battery to be sure it is functioning properly. A toll that is successfully deducted at the time of a transaction is labeled "toll.”

All About tTolls

A "tToll" occurs when a signal from your I-PASS transponder is read, but no toll is collected because there are insufficient funds in your account at the time of the transaction. Funds must be added to your account within seven days of this transaction in order to avoid a violation. If funds are added within the necessary timeframe, a "tToll" transaction will be posted to your account, otherwise, this unpaid transaction is recorded as a violation.

Review your I-PASS account transactions.

 

Using Your I-PASS on Other Toll Roads

 

Rates/discounts are set by each facility.

For more information 

Enjoy the benefits of I-PASS when traveling beyond Illinois.

Use I-PASS anywhere E-ZPass is accepted.* 

*I-PASS is not accepted at airport parking lots nor any other non-roadway facilities that accept E-ZPass.

I-PASS users do not need to register with E-ZPass, and E-ZPass users do not need to register with I-PASS in order to use the other system. Make sure the transponder is properly mounted and your account information is current. It may take up to 48 hours for out-of-state roadways to update your I-PASS account.

*The Indiana Toll Road Concession Company - the private company that operates the Indiana Toll Road and the Skyway - passes on a 3-cent-per-transaction fee to all I-PASS customers using the Indiana Toll Road and Chicago Skyway. This Company also charges I-PASS customers $1.00 surcharge for improperly mounted transponders. The surcharge will be added to the standard toll charge on your account statement. Learn how to mount your transponder properly. 

Commercial vehicles (including their trailers) that exceed four tires and two axles, and that are traveling on E-ZPass roads, must exchange their I-PASS transponder for the compatible E-ZPass "blue" transponder available at every Tollway Customer Service Center and at select Road Ranger outlets.

Using your E-ZPass on the Illinois Tollway

Do you have an E-ZPass? You can use it on the Illinois Tollway. You do not need both an I-PASS and E-ZPass.

The E-ZPass Interagency Group (IAG) consists of 27 member agencies in 16 states that use the same technology and allow travelers to use the same transponder on toll roads throughout the network. I-PASS is included in the E-ZPass group so I-PASS and E-ZPass customers can use their transponders interchangeably.

Learn more about where E-ZPass is accepted

Commercial Drivers

Save time and reduce costs with I-PASS

Online account management is a faster and more convenient way to manage your account. Refer to the customer service chart for the types of transactions available online. You are also invited to email our dedicated fleet service team for assistance.

  • Truckers who currently use I-PASS are reducing their travel time by up to 20 minutes for a round trip (on the Tri-State Tollway (I-94/I-294/I-80) between Indiana and Wisconsin as an example).
  • By spending less time on the road in traffic, truckers can spend less on fueling and operating their rigs.
  • Truckers save $25 for every 15-minute reduction in trip time (Midwest Truckers Association). For example, truckers can save as much as $333 per month if they take 10 round trips using I-PASS on the full length of the Tri-State Tollway (I-94/I-294/I-80).
  • Savings due to less wear and tear on vehicles (engines, tires, etc.) caused by harsh braking and acceleration.

The Tollway has expanded services that directly target our commercial truckers and fleet customers. Our customer service call center now has a dedicated fleet service team. Reach us by calling 1-855-826-6410.

Download and View the 2017 Truck Toll Rates

Adding Multiple New Vehicles/License Plates

Per the I-PASS agreement, an I-PASS must be correctly mounted in the vehicle in order for it to function properly. In addition, the license plate number and vehicle information should be listed on the I-PASS account to help ensure violations are not incurred. Any number of license plates can be added to your I-PASS account by accessing your account online or by completing the License Plate Upload Template with the information below and emailing it. Should you prefer to call our toll-free number (1-855-826-6410), our representatives can add up to 10 license plates.

  1. Name on I-PASS account or contact person
  2. I-PASS account number or I-PASS transponder serial number
  3. Last four digits of the driver's license number registered on the I-PASS account or last four digits of the Tax I.D. number registered on the I-PASS account
  4. Address on I-PASS account
  5. Phone number(s) on I-PASS account
  6. Email address on the I-PASS account
  7. For each vehicle, please include license plate number, license plate state, license plate country, license plate type, as well as the vehicle make, model, color and year

PrePass vs. I-PASS

System Type Bypass Weigh Stations Electronic Toll Collection on:
Illinois Tollway E-ZPass Roads
PrePass      
I-PASS      
PrePass Plus      
 

PrePass is a weigh station bypass system that enables participating vehicles to be pre-screened and bypass the weigh station, eliminating the need to stop. This system does not pay tolls.

PrePass Plus is a weigh station bypass system and an electronic tolling solution. It combines all the amenities of PrePass with an electronic tolling feature. It also enables vehicles to bypass PrePass-equipped weigh stations and pay their bridge and toll road fees at E-ZPass/I-PASS electronic toll collection facilities – using one transponder.

Vehicle Class

Vehicle Class Description
Passenger Vehicles Auto/Motorcycle 2 axles - four or less tires; auto, SUV, motorcycle, taxi
Trucks
and Vehicles with Trailers
Small  2 axles - six tires; single unit truck, buses
Medium  3 and 4 axles vehicle or passenger vehicles with 1 or 2 axle side-car or trailer
Large  5+ axles vehicle or passenger vehicle with 3+ axle trailer

                                

I-PASS Transponder Replacement Program

The I-PASS Transponder Replacement Program helps customers exchange old transponders at no cost.This ensures that customers have a functioning transponder in their vehicle and continue to receive the benefits of I-PASS. Eligible I-PASS customers are sent a notification letter. This is a mandatory program for customers whose transponders have been identified as having reached the end of their service life. Only those identified as "end of service life" will receive letters.

 

Program Requirements

  • Eligible customers must bring the old transponder (matching the serial number noted in the letter) and the letter from the Tollway in order to receive a replacement transponder.
  • Replacement transponders are available at the customer service desk of any Illinois Jewel-Osco store, six Road Ranger locations, or any Illinois Tollway Customer Service Center.
  • If the transponder is not replaced within 45 days of the date on the letter, the transponder will be deactivated and continued use of that transponder will result in toll violations.

The new transponder will be active and ready for use within 24 hours in Illinois and within 48 hours in other states that accept I-PASS.

Transponders also can be mailed to the Illinois Tollway for replacement. Send your transponder, wrapped in foil, via certified mail, with a copy of the replacement program letter you received from the Illinois Tollway to the address below. A new unit will be shipped upon receipt of your old transponder.

 


Transponder Replacement FAQs

The serial number is in two locations. On the front of the transponder in the bottom left corner and just above the barcode in the lower right section of the notification letter. View this sample.

No. Only the transponder whose serial number has been identified in the letter requires replacement.

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Government Fleets

If you represent a government organization wishing to establish an I-PASS account, please email our customer service department to make arrangements. Vehicles engaged in police, fire or emergency services (including public or private ambulance services) may be eligible for an "exempt" I-PASS account in accord with the Illinois Toll Highway Act.

Closing Your I-PASS Account

You can close your account in person at a Customer Service Center or by certified mail. If mailing, send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed. The letter also should include your return address. Your balance and deposit will be refunded within 45 days of receipt of the request, provided the transponder is returned in good condition. If a transponder has been painted, designed or tampered with, the deposit will be forfeited.
 

If closing your account by certified mail, send transponder to:I-PASS Fulfillment Center
P.O. Box 806518
Chicago, IL 60680

If you opened your I-PASS account with cash or a check, a refund check for the remaining account balance will be mailed to the address indicated in the letter. If you opened your account with a credit or debit card, the credit or debit card registered on the account will be credited. If that is unsuccessful, a refund check will be issued.
 

*If a customer does not want to return their transponder(s), They need to notify the Customer Service Center. Their deposit will be forfeited.

NOTE: All I-PASS account holders must view their I-PASS Agreement. By using your transponder, you agree to the terms outlined in this document. If you cannot access the online version and need a printed copy, please call 1-800-UC-IPASS (1-800-824-7277).

I-PASS Privacy Policy and I-PASS Agreement

Definitions

  • "Electronic toll collection system" is a system where a transponder, camera based vehicle identification system, or other electronic medium, is used to deduct payment of a toll from a subscriber's account or to establish an obligation to pay a toll.
  • "Personally identifiable information (PII)" means any information that identifies or describes an electronic toll collection system user, including but not limited to email address, telephone number, credit card number, bank account information, license plate number, or travel pattern data.
  • "Tollway," "our" or "we" refers to the Illinois State Toll Highway Authority.
  • "You" refers to any natural person who subscribes to an electronic toll collection system or any natural person who uses a tolled transportation facility that employs the Tollway's electronic toll collection system.

Drivers Love I-PASS and Open Road Tolling

If you are one of the many happy customers enjoying open road tolling lanes...

Send us a testimonial and request a complimentary "I Love My I-PASS" cling.

Below is a sampling of the testimonials we've received from happy I-PASS customers.

Note: Your submission may be published on this website or used in other Tollway publications and promotions.

Tollway Privacy Policy

Joel, Evanston
Besides the convenience of the transponder, the I-PASS customer service team is stellar. I recently had an issue where I had not updated my account with our new vehicle, and had received a citation in the mail. I called in to customer service, and the representative walked me through the steps, and fixed everything for us - saving me from having to attend a hearing in Downers Grove! The representative was very pleasant and helpful. Thank you!

Kathy, Northfield
I do love my I-PASS, but I also think that the up to the minute account information on your website is also commendable. I recently received gift cards, however, which must be applied over the phone. While I initially dreaded making the call, I was pleasantly surprised that there was no hassle, no wait, and the operator was efficient and friendly! Thank you!

Henry, Springfield
I commute to Chicago numerous times a month to visit family and friends. I-PASS has made it very easy to use the Tollway, and not having to wait in line to pay tolls saves a lot of valuable time. Also, I feel that I-PASS provides my family with a safer driving environment by keeping my vehicle in a fairly steady flow of traffic, versus many vehicles unexpectedly changing lanes and the stop and go traffic at tollbooth areas.

 

Dorothy, Blue Island
I'm a working mother of two little girls so time is precious. These new Open Road Tolling lanes are going to cut my travel time by about 30 minutes each way, which means I'll have more time to make my kids' dinner, finish homework, take baths and read bed time stories.

 

Michael and RoseMary, Wheaton
My wife and I belong to the GWRRA a motorcycle club. I-PASS eliminates the need to remove gloves and fumble around looking for change while holding up traffic. I recommend I-PASS to all motorcycle riders to improve safety and convenience.

 

Jackie, Kenosha, WI
I have had I-PASS for about three years and I love not needing change. Best of all I same time by not waiting in line, cutting my travel time down by 30 minutes.

 

Monica, Rochester, Minnesota
We LOVE our I-PASS. We travel from Minnesota to Ohio at least 3 times a year. It saves us money and most importantly it saves us time. Traveling with 3 children, the less stops we have to make the better. WE LOVE IT!!

 

Franca, Buckley
I'm from a small town downstate but when I got my I-PASS I could run with Chicagoans and felt smart and sassy. Go I-PASS!

Jamie, Round Lake
This makes highway driving such a breeze...I head into the city pretty much all summer long whether it's going to Cubs games, Taste of Chicago or any attraction downtown, the I-PASS saves me a lot of time and money...which is especially important in these tough economic times! I LOVE MY I-PASS!!