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What's now red and white and driving all over the Tollway? New Highway Emergency Lane Patrol (H.E.L.P.) trucks!
The updated H.E.L.P. trucks provide increased visibility on the road to enhance safety and help the service to customers stand out.
In 2016, the Tollway's 12 H.E.L.P. trucks patrolled more than 1.2 million miles and helped more than 30,000 customers who dialed *999 for assistance on the roadway.
What customers are saying
"Eric and Pete showed up like angels to protect us and get us back on the road. Forever grateful!"
-- Hema G., Bloomington, IL
"This is a great program! The driver was friendly, nice and helpful! I will never complain about tolls again!"
-- Paula T., Palatine, IL
Were you assisted on the Tollway by one of our H.E.L.P. Trucks?
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About the H.E.L.P. Truck Tracker
The new H.E.L.P. Truck Tracker is available on the Tollway's website.
Help is on the way
This service helps drivers who have dialed *999 for roadway assistance identify where the trucks are along the road.
H.E.L.P. trucks are identified by arrows during hours of operation, Monday - Friday from 5 a.m. to 8 p.m. Arrows indicate direction of travel and a pop-up text box identifies roadway and nearest mile marker.
The new online service is in beta form while the Tollway tests the service and captures customer feedback.
View the H.E.L.P. Truck Tracker >
The H.E.L.P. Program is partially funded by an exclusive sponsorship with State Farm. Drivers do not need to be State Farm customers to receive service from Illinois Tollway H.E.L.P. trucks.
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Scheduled to go live this summer, the Tollway's new SmartRoad on the Jane Addams Memorial Tollway (I-90) will use the latest technologies to make the roadway safer and more efficient for drivers.
