About I-PASS

 

I-PASS Sticker Tags Are Here

Now Available at Illinois Tollway Customer Service Centers, online and at Jewel-Osco and RoadRanger stores!

Click here to sign in or to open an I-PASS account and order a sticker tag for each of your vehicles.


Sticker tags are being adopted by toll agencies across the country and by the Illinois Tollway as they provide a convenient, reliable, and less expensive travel experience for our customers.

Once registered to your I-PASS account, the I-PASS Sticker Tag will be immediately ready to use on the Illinois Tollway and within 24 hours on the Chicago Skyway or other E-ZPass roadways.

Existing transponders will continue to work as designed on the Illinois Tollway and our E-ZPass partners’ facilities. Customers will not be required to switch to I-PASS Sticker Tag if they have a working transponder.

What Customers Need to Know

  • No charge for I-PASS Sticker Tags, and no deposit required for I-PASS Sticker Tags obtained at an Illinois Tollway Customer Service Center or ordered online. A retail service fee will be required at Jewel-Osco and RoadRanger stores.
  • The $10 transponder deposit will be transferred into current I-PASS customer’s prepaid toll account balance once a new I-PASS Sticker Tag is registered to the account.
  • Sticker Tags are not transferable, one sticker tag per vehicle, permanently installed to windshield
  • No batteries, so no need to swap out and and safer for our environment.
  • Old transponders can be recycled at a location near you. Use the link here and search for lithium batteries and your zip code.

 

I-PASS Assist
I-PASS On Demand Event Calendar
Download the App Today
Commercial Drivers/Fleet
I-PASS Owners Manual
Secure Transponder to Motorcycle

Get I-PASS and Get Going!

I-PASS is the only way to travel on the Illinois Tollway.  Benefits include:

Save money – I-PASS & E-ZPass customers enjoy 50% off Illinois Tollway tolls.

Avoid fines and fees – Never worry about paying fines and fees with I-PASS. Account alerts keep you up to date, alerting you to out-of-date credit cards and low account balances ensuring you never pay more than your tolls.

E-Z travel across the country – You can also use your I-PASS anywhere E-ZPass is accepted, including on the Chicago Skyway, the Indiana Toll Road and in 17 other states. (via the E-ZPass system).

 

    Open I-PASS Account

    Ready For Your I-PASS?

    Open your account today!

    By creating a new account on www.getipass.com you can manage your account, personal information, payment information, I-PASS and vehicles all in one place!

    Get your I-PASS

    Customers have many options to Get I-PASS and Get Going!

    • I-PASS Sticker Tags may be ordered online through a customer’s account at www. getipass.com.
    • Customers can visit any Jewel-Osco, Road Ranger (online activation required).
    • Or customers may visit any I-PASS Customer Service Center to pick up their I-PASS today.

    What I-PASS Customers Need to Know

    I-PASS customers with transponders qualify for a lower rate on their unpaid tolls, but that lower rate requires a few things:

    Transponder Present–Customers must have a transponder properly mounted in the vehicle to receive the I-PASS rate. As a courtesy, I-PASS customers do receive an exemption of up to five (5) transactions each month before being charged the cash rate.

    Payment in Good Standing–To avoid being invoiced for unpaid tolls, customers are obligated to keep their payment information up to date. If the Tollway attempts to charge a customer and the payment does not process, the customer will be notified via robocall, email, text and postcard.

    Accurate Vehicle/Plate List–If you travel in a vehicle on the Tollway without a transponder and the vehicle is not listed on the account–an invoice with added fees will be issued. In this instance, the Illinois Tollway has no way of associating the vehicle with the I-PASS account holder. If you purchase a vehicle, be sure to add the vehicle on to your I-PASS account.

    Current Contact Info–The Illinois Tollway send emails, texts, mail, and robocalls to customers regarding payments and payment issues. To ensure customers know when there are issues, contact information must be current.

    Is Your I-PASS Transponder Expiring in 2024? 

    You now have two more years.

    The Illinois Tollway is extending the deadline on all transponders by two years. Customers will receive a letter when it is time to exchange them. Ensure that we have your current mailing address – visit getipass.com

     


     

    Drive Farther With I-PASS

    Traveling with I-PASS is easier now that it is accepted in 19 states and within more than 35 tolling agencies. As a member of the E-ZPass IAG consortium, you have the luxury of traveling worry free throughout all the states below.

    Mount your transponder.
    Be sure to keep the I-PASS transponder in your car while traveling and drive worry free as I-PASS is compatible with the tolling systems (IAG Members) listed below.

    Renting a car?
    Your I-PASS transponder can be used in a rental vehicle. Before you hit the road, be sure to add the rental plate as well as the start and end dates for the rental period to your IPASS account.

    Let our I-PASS On Demand team help you!

    We provide in-person assistance for customer help with their I-PASS account, Pay By Plate service and invoice questions. Stop by an event to learn more about The Official Illinois Tollway App, pick up a new I-PASS Sticker Tag or find out if you qualify for I-PASS Assist. See the I-PASS On Demand Event Calendar below to find an event near you!

     


     

     

     

    Closing Your I-PASS Account

    You can close your account in person at a Customer Service Center or by mail. If mailing, send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed. The letter also should include your return address. I-PASS accounts will remain in Pending to Close status for up to 30 days to allow for processing of any unpaid toll transactions matching to your account. Thirty (30) days from your request, your account will be officially closed. 

    The refund will be begin after the official account closure.  At this time, your remaining balance and transponder deposit balance will be refunded, provided the transponder is returned in good condition. If you choose to not return your transponder, or if the returned transponder has been painted, damaged, or tampered with, the deposit will be forfeited.

    If you opened your I-PASS account with cash or a check, a refund check for the remaining account balance will be mailed to the address indicated in the letter. If you opened your account with a credit or debit card, the credit or debit card registered on the account will be credited. If crediting is unsuccessful, a refund check will be issued.
                    
    Credit Card refunds will be issued back to the credit card after account closure and check refunds can take up to 6 weeks to receive after account closure. If closing your account by mail, please send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed. The letter also should include your return address.

    If returning a transponder, please send to either address listed below:

    I-PASS Fulfillment Center
    P.O. Box 806518
    Chicago, IL 60680

    -or-

    Illinois Tollway (Attn: Customer Service)
    2700 Ogden Ave
    Downers Grove, IL 60515