The I-PASS account management website and Customer Service Call Center will be unavailable from Friday, Feb. 22 at 6 p.m. until Monday, Feb. 25 at 6 a.m. The changes we are making during this time will continue to improve overall customer service. We regret the inconvenience and appreciate your patience.
Please check back Sunday, February 24, 2019.
In the meantime, please do not to worry. For each of the areas below, we have taken steps to help you avoid future issues.
I-PASS account access.
If your account becomes negative, you have 21 days beyond each unpaid transaction to replenish your account and avoid violations. Please return early next week to add funds and bring your account back into good standing.
Violations notice access.
If your violation notice due date is during the timeframe of this outage, please call us on Sunday, February 24, 2019 so that we can help you avoid notice escalation. (1-800-824-7277)
Unpaid toll access.
If you need to pay a missed toll, we have extended the typical 7-day payment timeframe to a temporary 14-day payment timeframe.
If you are not able to activate your new transponder, but still plan to drive, please let us know via Contact Us. We will work with your account to help address any Illinois Tollway tolling issues that are the result of delayed activation.
Additionally, if you have a concern you would like us to address, please submit the concern to us via Contact Us. We will review and contact you for follow-up next week.
Customer Focused - Value Based
Our site features functionality including, full access from all mobile devices, user focused navigation, enhanced search capabilities and security. Our I-PASS customers have enhanced account notification options, access to account correspondence and the ability to add temporary license plate information to their account. Our cash customers have search options and functionality to identify missed transactions and convenient capabilities to pay online.
Drivers on the Illinois Tollway system are required to pay tolls as indicated by signs posted at toll plazas.
Customers who pay cash may find themselves in an unattended toll plaza lane or in an I-PASS or Pay Online lane. If this happens, continue driving forward. Do not back up at any time--it is unsafe. Make note of your location by identifying the toll plaza name or number or the nearest milepost.
You will be required to identify the unpaid toll location when submitting your payment. Payments must be made within the 7-day grace period and can be made online or by mail.
Failure to pay the proper toll will result in the issuance of a Notice of Toll Violation requiring the registered owner of the vehicle to pay fines, as well as the unpaid tolls at the cash rate.
Notices of Toll Violation are sent to customers who accumulate three or more toll violations within a 12-month period. The Tollway will send out a violation notice within 90 days of the user's third violation.
A Notice of Toll Violation will come in the mail and include a photo of one of the violation events that the Illinois Tollway has on record, as well as details of the date, time and location of each violation event.
Interactive Tollway Map
Get Real Time Roadway Incident Alerts
Tollway customers can "follow" each of the five tollways – the Tri-State Tollway (I-94/I-294/I-80), Jane Addams Memorial Tollway (I-90), Reagan Memorial Tollway (I-88), the Veterans Memorial Tollway (I-355), and the Illinois Route 390 Tollway – to receive real-time roadway incident information to help plan their trips.
Tollway Trip Tweets include information about the type of incident, the location by nearest crossroad and milepost, and the subsequent impact on traffic, such as lane closures.
Tollway Trip Tweets are an informational service to be used by customers only when they are not operating a vehicle. It is against the law to email, text or tweet while driving in Illinois.
Remember: If you see ANY vehicle stopped on the side of the road with flashing lights #GiveThemDistance. Slow down. Change Lanes Safely. #Move Over. It's the law in Illinois.
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