Thursday, November 22 and Friday, November 23

Illinois Tollway headquarters and customer service centers are closed Thursday, November 22 and Friday, November 23.
The customer service call center is closed Thursday, November 22 and open on Friday, November 23 from 8 a.m. to 5 p.m.

Customer Focused - Value Based

Our site features functionality including, full access from all mobile devices, user focused navigation, enhanced search capabilities and security. Our I-PASS customers have enhanced account notification options, access to account correspondence and the ability to add temporary license plate information to their account. Our cash customers have search options and functionality to identify missed transactions and convenient capabilities to pay online.

Unpaid Tolls

Drivers on the Illinois Tollway system are required to pay tolls as indicated by signs posted at toll plazas.

Customers who pay cash may find themselves in an unattended toll plaza lane or in an I-PASS or Pay Online lane. If this happens, continue driving forward. Do not back up at any time--it is unsafe. Make note of your location by identifying the toll plaza name or number or the nearest milepost. 

You will be required to identify the unpaid toll location when submitting your payment. Payments must be made within the 7-day grace period and can be made online or by mail. 

Choose your route on a Map and find plaza locations and toll rates.

About Unpaid Tolls

Violations

Failure to pay the proper toll will result in the issuance of a Notice of Toll Violation requiring the registered owner of the vehicle to pay fines, as well as the unpaid tolls at the cash rate.

Notices of Toll Violation are sent to customers who accumulate three or more toll violations within a 12-month period. The Tollway will send out a violation notice within 90 days of the user's third violation.

A Notice of Toll Violation will come in the mail and include a photo of one of the violation events that the Illinois Tollway has on record, as well as details of the date, time and location of each violation event.

About Violations

 

Get Real Time Roadway Incident Alerts

Tollway customers can "follow" each of the five tollways – the Tri-State Tollway (I-94/I-294/I-80), Jane Addams Memorial Tollway (I-90), Reagan Memorial Tollway (I-88), the Veterans Memorial Tollway (I-355), and the Illinois Route 390 Tollway – to receive real-time roadway incident information to help plan their trips.

Tollway Trip Tweets include information about the type of incident, the location by nearest crossroad and milepost, and the subsequent impact on traffic, such as lane closures.

Tollway Trip Tweets are an informational service to be used by customers only when they are not operating a vehicle. It is against the law to email, text or tweet while driving in Illinois. 

Remember: If you see ANY vehicle stopped on the side of the road with flashing lights #GiveThemDistance. Slow down. Change Lanes Safely. #Move Over. It's the law in Illinois.