To mitigate the spread of the coronavirus in the region, the Illinois Tollway’s Customer Service Centers located at Oases and Tollway Headquarters are closed to the public.
Everything you need to know about TOLLING 2020
The Illinois Tollway is launching a series of tolling reforms that will make the Illinois Tollway system more equitable for everyone. These changes include a reduction to initial costs associated with unpaid toll notices, a significant reduction to existing violations, and COVID-19 violation relief.
Together, these measures take a holistic approach to realigning the way customers interact with the Illinois Tollway and lay the foundation for future changes to ensure the Illinois Tollway system works for everyone. To read more about the launch of TOLLING 2020 visit the Media Center to see the announcement.
Violation Relief – Unpaid Tolls and Violations Prior to March 9, 2020
Beginning in July, toll violation fines in existing notices prior to March 9, 2020 will be reduced to $3 through the end of the year to provide customers an opportunity to pay off fines at a significantly reduced rate. This includes anyone previously sent to collections for outstanding toll violations. Below is an example of the reduction customers can expect.
These reductions go far beyond any previous Illinois Tollway violation relief efforts and give customers a chance to finally settle their past unpaid toll violations.
There’s no need to contact the Tollway to qualify for relief. To view your reduced balance, click the link below and enter the number on your previous violation notices. The reduction will be reflected in the system. Note: Notice numbers begin with “VN” followed by a series of numbers.
Payments can be made all at once or at any time during through 5 p.m. on December 30, 2020, and all payments can all be made online.
Invoicing Begins - Unpaid Tolls After June 25, 2020
Beginning June 25, a new process for unpaid tolls will defer the issuance of violation notices by several months. Unpaid tolls will no longer be met out of the gate with a “one size fits all” $20 violation if left unpaid.
Customers still have at least 14 days to pay unpaid tolls online with no additional fines or fees. If left unpaid, owners across all vehicle classes will now receive an invoice for unpaid tolls with an initial fee that better aligns with the underlying tolls associated with the class of vehicle. Passenger vehicles will see an 85 percent reduction in initial costs, with a $3 invoice fee, rather than a $20 fine for each unpaid toll.
The chart details the invoice fees customers will see. Customers across all classes will see a reduction, and violations will only occur after a notice remains unpaid after over 90 days.
COVID-19 Related “.01 Cent” Invoices - Unpaid Tolls March 9, 2020 – June 25, 2020
On June 25th, the Illinois Tollway formalized the grace period for unpaid tolls during the COVID-19 pandemic from March 9, 2020, through June 25, 2020. During this three-month period, vehicle owners with unpaid tolls will receive an invoice for tolls only without the added expense of a violation.
In an effort to expedite the process, the Illinois Tollway leveraged existing systems to process these invoices, which necessitated the inclusion of a .01 cent invoicing fee. The fee is only applicable to COVID-19 related unpaid tolls. Customers who receive an invoice should pay all unpaid tolls to ensure avoiding future fines and fees.
PAY UNPAID TOLLS
Drivers on the Illinois Tollway system are required to pay unpaid tolls online.
Customers who do not have I-PASS are required to pay their missed tolls online within 14 days. Click below to learn how to pay your unpaid tolls online.
If you have received an invoice, you may also pay the invoice directly with the link.
Inside The Tollway
Online Truck Permits
The Illinois Tollway will be managing all requests for overweight and over-dimension truck permits online only through the Over-Dimension Vehicle Permit System. An over-weight or over-dimension permit must be obtained prior to travelling on the Tollway system.
Get Real Time Roadway Condition and Incident Alerts
Tollway customers can "follow" each of the five tollways – the Tri-State Tollway (I-94/I-294/I-80), Jane Addams Memorial Tollway (I-90), Reagan Memorial Tollway (I-88), the Veterans Memorial Tollway (I-355), and the Illinois Route 390 Tollway – to receive real-time roadway incident and pavement condition information to help plan their trips.
Tollway Trip Tweets include information about the type of incident, the location by nearest crossroad and milepost, and the subsequent impact on traffic, such as lane closures. They also inlcude information regarding pavement conditions during inclement weather.
Tollway Trip Tweets are an informational service to be used by customers only when they are not operating a vehicle. It is against the law to email, text or tweet while driving in Illinois.
Remember: If you see ANY vehicle stopped on the side of the road with flashing lights #GiveThemDistance. Slow down. Change Lanes Safely. #Move Over. It's the law in Illinois.
11/20/2020 - New Northbound Mile Long Bridge Scheduled to Open to Traffic Next Week on the Tri-State Tollway (I-294)
11/19/2020 - Illinois Tollway Awards $109.6 Million in Contracts in November for Construction Projects
11/18/2020 - Illinois Tollway Reopening Edens Spur (I-94), Completing Improvement Project
11/16/2020 - Illinois Tollway Seeks Firms for Upcoming Work on Move Illinois
11/13/2020 - Winners Announced for 2021 Illinois Tollway Map Cover Art Contest