The Illinois Tollway is advising I-PASS customers to disregard erroneous invoice emails being sent from “Collections Manager.”
I-PASS customers should delete any email with the subject line “Notice to Appear – Past Due I-Pass Tolls” and includes I-PASS logo. The Tollway has been informed that this is a phishing scam using the I-PASS logo and claiming that recipients owe money for unpaid tolls.
No I-PASS accounts have been compromised as a result of this scam. Customers with further questions can call 1-800-UC-IPASS (1-800-824-7277).
If you receive a phishing email, please file a complaint at www.ic3.gov. That is a site dedicated to sharing information on Internet crimes across law enforcement agencies.
Customer Focused - Value Based
Our previous site served us well for more than 5 years but in order for us to keep up with the rapidly evolving needs of our valued customers and business partners we took an important step towards providing a better user experience through a redesigned website.
Our new site now features improved functionality including, full access from all mobile devices, user focused navigation, enhanced search capabilities and security. Our I-PASS customers have enhanced account notification options, access to account correspondence and the ability to add temporary license plate information to their account. Our cash customers now have increased search options and functionality to identify missed transactions and convenient capabilities to pay online.
Drivers on the Illinois Tollway system are required to pay tolls as indicated by signs posted at toll plazas.
Customers who pay cash may find themselves in an unattended toll plaza lane or in an I-PASS or Pay Online lane. If this happens, continue driving forward. Do not back up at any time--it is unsafe. Make note of your location by identifying the toll plaza name or number or the nearest milepost.
You will be required to identify the unpaid toll location when submitting your payment. Payments must be made within the 7-day grace period and can be made online or by mail.About Unpaid Tolls
Failure to pay the proper toll will result in the issuance of a Notice of Toll Violation requiring the registered owner of the vehicle to pay fines, as well as the unpaid tolls at the cash rate.
Notices of Toll Violation are sent to customers who accumulate three or more toll violations within a 12-month period. The Tollway will send out a violation notice within 90 days of the user's third violation.
A Notice of Toll Violation will come in the mail and include a photo of one of the violation events that the Illinois Tollway has on record, as well as details of the date, time and location of each violation event.About Violations
Interactive Tollway Map
Illinois Route 390 Cashless Tolling
Cashless tolling is underway along the Illinois Route 390 Tollway from Lake Street to I-290. This is the first, all-electronic roadway on the Illinois Tollway system, which provides for a safer, more efficient and seamless method of collecting tolls from customers.
Cashless tolling means no coin baskets or toll booths are along the roadway. Cash is not accepted.
Get Real Time Roadway Incident Alerts
Tollway customers can "follow" each of the five tollways – the Tri-State Tollway (I-94/I-294/I-80), Jane Addams Memorial Tollway (I-90), Reagan Memorial Tollway (I-88), the Veterans Memorial Tollway (I-355), and the Illinois Route 390 Tollway – to receive real-time roadway incident information to help plan their trips.
Tollway Trip Tweets include information about the type of incident, the location by nearest crossroad and milepost, and the subsequent impact on traffic, such as lane closures.
Tollway Trip Tweets are an informational service to be used by customers only when they are not operating a vehicle. It is against the law to email, text or tweet while driving in Illinois.
03/23/2017 - Overnight Lane, Ramp Closures Scheduled Next Week on the Reagan Memorial Tollway (I-88) in Aurora
03/22/2017 - Illinois State Police Announce Roadside Safety Check Results – Halsted Street Toll Plaza
03/22/2017 - Illinois State Police Announce Roadside Safety Check Results – Devon Avenue Toll Plaza
03/20/2017 - Lane Closures Scheduled to Begin This Week on Roselle Road Over the Jane Addams Memorial Tollway (I-90)
03/17/2017 - Toll Gantry Installation Scheduled to Begin This Week for New Illinois Route 390 Tollway Eastern Segment